Customer Service Manager Jobs in Indianapolis, IN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I (Noblesville Branch)
- Noblesville, IN (22 miles from Indianapolis, IN)
- 2 days ago
- Noblesville, IN (22 miles from Indianapolis, IN)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Indianapolis Market
- Carmel, IN (14 miles from Indianapolis, IN)
- 6 days ago
- Carmel, IN (14 miles from Indianapolis, IN)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Serving our members by deepening relationships; processing loan requests, opening new accounts, maintaining existing accounts, cross selling products and services to help members achieve their financial...
and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines. + Makes credit recommendations...
Relationship Banker II (Anson Branch)
- Whitestown, IN (21 miles from Indianapolis, IN)
- 14 days ago
- Whitestown, IN (21 miles from Indianapolis, IN)
- 14 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - West Washington Branch - Indianapolis, IN
- Indianapolis, IN
- 20 days ago
- Indianapolis, IN
- 20 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Washington and Mitthoeffer Financial Center
- Indianapolis, IN
- 22 days ago
- Indianapolis, IN
- 22 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager Trainee - Achieve July 2025
- Carmel, IN (14 miles from Indianapolis, IN)
- 24 days ago
- Carmel, IN (14 miles from Indianapolis, IN)
- 24 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Noblesville, IN (22 miles from Indianapolis, IN)
- 26 days ago
- Noblesville, IN (22 miles from Indianapolis, IN)
- 26 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkGovernment Client Relations, Manager
- Westfield, IN (18 miles from Indianapolis, IN)
- 30+ days ago
- Westfield, IN (18 miles from Indianapolis, IN)
- 30+ days ago
The Government Client Relations Manager will be responsible for assisting the executive management team in Loan Servicing Operations as it pertains to servicing and lending counter-party relationships...
Relationship Banker - Carmel West Financial Center
- Carmel, IN (14 miles from Indianapolis, IN)
- 30+ days ago
- Carmel, IN (14 miles from Indianapolis, IN)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Franklin, IN (20 miles from Indianapolis, IN)
- 30+ days ago
- Franklin, IN (20 miles from Indianapolis, IN)
- 30+ days ago
Client Service Manager Job Description Does your job make you happy? If you had to think about the answer, even for a moment, its time to stop thinking, and start doing something about it. South...
Relationship Banker - Rockville Rd - Indianapolis, IN
- Indianapolis, IN
- 30+ days ago
- Indianapolis, IN
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Valley Mills Branch)
- Mooresville, IN (19 miles from Indianapolis, IN)
- 45+ days ago
- Mooresville, IN (19 miles from Indianapolis, IN)
- 45+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Serving our members by deepening relationships; processing loan requests, opening new accounts, maintaining existing accounts, cross selling products and services to help members achieve their financial...
Demographic Data for Indianapolis, IN
Moving to Indianapolis, IN? Find some basic demographic data about Indianapolis, IN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Indianapolis, IN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Indianapolis, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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