Customer Service Manager Jobs in Hammond, IN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Mokena, IL (22 miles from Hammond, IN)
- 1 day ago
- Mokena, IL (22 miles from Hammond, IN)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Chicago, IL (19 miles from Hammond, IN)
- 10 days ago
- Chicago, IL (19 miles from Hammond, IN)
- 10 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Personal Lines Client Service Manager
- Hinsdale, IL (24 miles from Hammond, IN)
- 13 days ago
- Hinsdale, IL (24 miles from Hammond, IN)
- 13 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Chicago, IL (19 miles from Hammond, IN)
- 45+ days ago
- Chicago, IL (19 miles from Hammond, IN)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - NW Indiana East - Highland, IN
- Highland, IN (7 miles from Hammond, IN)
- 15 hours ago
- Highland, IN (7 miles from Hammond, IN)
- 15 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Central South Market - Chicago, IL
- Chicago, IL (19 miles from Hammond, IN)
- 1 day ago
- Chicago, IL (19 miles from Hammond, IN)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Relationship Banker (Bilingual strongly preferred)
- East Chicago, IN (2 miles from Hammond, IN)
- 5 days ago
- East Chicago, IN (2 miles from Hammond, IN)
- 5 days ago
The following would be a plus: Bilingual Preferred (Spanish/English) Prior banking experience Bachelor's degree Demonstrated ability to sell and cross-sell banking products and services First Merchants...
- Mokena, IL (22 miles from Hammond, IN)
- 6 days ago
- Mokena, IL (22 miles from Hammond, IN)
- 6 days ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
Application Deadline: 06/29/2025 Address: 7227 Calumet Avenue Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Chicago, IL (19 miles from Hammond, IN)
- 8 days ago
- Chicago, IL (19 miles from Hammond, IN)
- 8 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
Relationship Banker - Sauganash Branch - Chicago, IL
- Chicago, IL (19 miles from Hammond, IN)
- 8 days ago
- Chicago, IL (19 miles from Hammond, IN)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Chicago, IL (19 miles from Hammond, IN)
- 8 days ago
- Chicago, IL (19 miles from Hammond, IN)
- 8 days ago
Application Deadline: 05/29/2025 Address: 320 S Canal Street Job Family Group: Commercial Sales & Service Provides exceptional, daily operational service support to grow the Banks market share and...
Relationship Banker - Trinity at Mitchell Ranch Financial Center
- Chicago, IL (19 miles from Hammond, IN)
- 9 days ago
- Chicago, IL (19 miles from Hammond, IN)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Personal Relationship Banker (49885)
- Chicago, IL (19 miles from Hammond, IN)
- 10 days ago
- Chicago, IL (19 miles from Hammond, IN)
- 10 days ago
Personal Relationship Banker Job Details Job Location Chicago IL Bridgeport - Chicago, IL Position Type Full Time Salary Range $20.50 - $23.50 Hourly Description POSITION SUMMARY The Member...
- La Grange, IL (20 miles from Hammond, IN)
- 11 days ago
- La Grange, IL (20 miles from Hammond, IN)
- 11 days ago
LaGrange Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Demographic Data for Hammond, IN
Moving to Hammond, IN? Find some basic demographic data about Hammond, IN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Hammond, IN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Hammond, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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