Customer Service Manager Jobs in Hammond, IN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Cicero, IL (18 miles from Hammond, IN)
- 30+ days ago
- Cicero, IL (18 miles from Hammond, IN)
- 30+ days ago
Application Deadline: 09/29/2025 Address: 2903 S Cicero Avenue Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Northwest City -Chicago, IL Spanish and English Speaking Required
- Chicago, IL (19 miles from Hammond, IN)
- 21 hours ago
- Chicago, IL (19 miles from Hammond, IN)
- 21 hours ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- Northside Market-Chicago, IL
- Chicago, IL (19 miles from Hammond, IN)
- 21 hours ago
- Chicago, IL (19 miles from Hammond, IN)
- 21 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Crown Point, IN - Now Hiring
- Crown Point, IN (19 miles from Hammond, IN)
- 1 day ago
- Crown Point, IN (19 miles from Hammond, IN)
- 1 day ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Client Service Manager - Vice President
- Chicago, IL (19 miles from Hammond, IN)
- 2 days ago
- Chicago, IL (19 miles from Hammond, IN)
- 2 days ago
JobID: 210648560 Category: Client Service JobSchedule: Full time Posted Date: 2025-08-11T16:30:14+00:00 JobShift: Base Pay/Salary: Chicago,IL $114,000.00-$160,000.00 Embrace a leadership role as a...
Relationship Banker - Central West Market - Chicago, IL
- Chicago, IL (19 miles from Hammond, IN)
- 2 days ago
- Chicago, IL (19 miles from Hammond, IN)
- 2 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Chicago, IL (19 miles from Hammond, IN)
- 3 days ago
- Chicago, IL (19 miles from Hammond, IN)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Crown Point, IN
- Crown Point, IN (19 miles from Hammond, IN)
- 3 days ago
- Crown Point, IN (19 miles from Hammond, IN)
- 3 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
- Orland Hills, IL (15 miles from Hammond, IN)
- 4 days ago
- Orland Hills, IL (15 miles from Hammond, IN)
- 4 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
Application Deadline: 08/30/2025 Address: 915 Ridge Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Central South Market - Chicago, IL
- Chicago, IL (19 miles from Hammond, IN)
- 5 days ago
- Chicago, IL (19 miles from Hammond, IN)
- 5 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Oak Brook, IL (24 miles from Hammond, IN)
- 6 days ago
- Oak Brook, IL (24 miles from Hammond, IN)
- 6 days ago
**Dodd Frank/Truth in Lending Act **This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker Relationship Banker
- Chicago, IL (19 miles from Hammond, IN)
- 6 days ago
- Chicago, IL (19 miles from Hammond, IN)
- 6 days ago
There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....
- Homewood, IL (12 miles from Hammond, IN)
- 6 days ago
- Homewood, IL (12 miles from Hammond, IN)
- 6 days ago
Act ** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker (North Shore) - Wilmette, IL
- Chicago, IL (19 miles from Hammond, IN)
- 6 days ago
- Chicago, IL (19 miles from Hammond, IN)
- 6 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Demographic Data for Hammond, IN
Moving to Hammond, IN? Find some basic demographic data about Hammond, IN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Hammond, IN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Hammond, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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