Customer Service Manager Jobs in Greenwood, IN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Indianapolis, IN (12 miles from Greenwood, IN)
- 6 days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 6 days ago
Serving our members by deepening relationships; processing loan requests, opening new accounts, maintaining existing accounts, cross selling products and services to help members achieve their financial...
Relationship Banker - Indianapolis Market
- Indianapolis, IN (12 miles from Greenwood, IN)
- 7 days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Indianapolis, IN (12 miles from Greenwood, IN)
- 13 days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 13 days ago
and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines. + Makes credit recommendations...
Relationship Banker - West Washington Branch - Indianapolis, IN
- Indianapolis, IN (12 miles from Greenwood, IN)
- 20 days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 20 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Washington and Mitthoeffer Financial Center
- Indianapolis, IN (12 miles from Greenwood, IN)
- 22 days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 22 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Franklin, IN (10 miles from Greenwood, IN)
- 30+ days ago
- Franklin, IN (10 miles from Greenwood, IN)
- 30+ days ago
Client Service Manager Job Description Does your job make you happy? If you had to think about the answer, even for a moment, its time to stop thinking, and start doing something about it. South...
Relationship Banker - Rockville Rd - Indianapolis, IN
- Indianapolis, IN (12 miles from Greenwood, IN)
- 30+ days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Valley Mills Branch)
- Mooresville, IN (10 miles from Greenwood, IN)
- 45+ days ago
- Mooresville, IN (10 miles from Greenwood, IN)
- 45+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Lawrence Branch
- Indianapolis, IN (12 miles from Greenwood, IN)
- 45+ days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 45+ days ago
Serving our members by deepening relationships; processing loan requests, opening new accounts, maintaining existing accounts, cross selling products and services to help members achieve their financial...
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Indianapolis, IN (12 miles from Greenwood, IN)
- 60+ days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 60+ days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Indianapolis, IN (12 miles from Greenwood, IN)
- 90+ days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 90+ days ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
- Indianapolis, IN (12 miles from Greenwood, IN)
- 90+ days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 90+ days ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
Demographic Data for Greenwood, IN
Moving to Greenwood, IN? Find some basic demographic data about Greenwood, IN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Greenwood, IN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Greenwood, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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