Customer Service Manager Jobs in Sugar Grove, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Elgin, IL
- Elgin, IL (20 miles from Sugar Grove, IL)
- 16 hours ago
- Elgin, IL (20 miles from Sugar Grove, IL)
- 16 hours ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
- Naperville, IL (16 miles from Sugar Grove, IL)
- 30+ days ago
- Naperville, IL (16 miles from Sugar Grove, IL)
- 30+ days ago
Washington Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Client Service Manager - Aviation and Aerospace
- Saint Charles, IL (13 miles from Sugar Grove, IL)
- 26 days ago
- Saint Charles, IL (13 miles from Sugar Grove, IL)
- 26 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker (Elmhurst)
- Lombard, IL (23 miles from Sugar Grove, IL)
- 3 days ago
- Lombard, IL (23 miles from Sugar Grove, IL)
- 3 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
- Naperville, IL (16 miles from Sugar Grove, IL)
- 3 days ago
- Naperville, IL (16 miles from Sugar Grove, IL)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Downers Grove, IL (22 miles from Sugar Grove, IL)
- 4 days ago
- Downers Grove, IL (22 miles from Sugar Grove, IL)
- 4 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
Relationship Banker - Batavia Financial Center
- Batavia, IL (7 miles from Sugar Grove, IL)
- 4 days ago
- Batavia, IL (7 miles from Sugar Grove, IL)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Naper & Ogden - Naperville, IL
- Naperville, IL (16 miles from Sugar Grove, IL)
- 5 days ago
- Naperville, IL (16 miles from Sugar Grove, IL)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker (32 hours) - Elgin, IL
- Elgin, IL (20 miles from Sugar Grove, IL)
- 8 days ago
- Elgin, IL (20 miles from Sugar Grove, IL)
- 8 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker - Naperville, IL
- Naperville, IL (16 miles from Sugar Grove, IL)
- 11 days ago
- Naperville, IL (16 miles from Sugar Grove, IL)
- 11 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker - Naperville - Naperville, IL
- Naperville, IL (16 miles from Sugar Grove, IL)
- 11 days ago
- Naperville, IL (16 miles from Sugar Grove, IL)
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Senior Consumer Relationship Banker (Memphis TN: Bartlett Branch)
- Bartlett, IL (19 miles from Sugar Grove, IL)
- 19 days ago
- Bartlett, IL (19 miles from Sugar Grove, IL)
- 19 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker (Darien) - IL - 251107
- Darien, IL (24 miles from Sugar Grove, IL)
- 23 days ago
- Darien, IL (24 miles from Sugar Grove, IL)
- 23 days ago
at Wintrust Financial Corporation in Darien, Illinois, United States Job Description Wintrust provides community and commercial banking, specialty finance and wealth management services through...
Senior Consumer Relationship Banker (Bartlett Branch)
- Bartlett, IL (19 miles from Sugar Grove, IL)
- 28 days ago
- Bartlett, IL (19 miles from Sugar Grove, IL)
- 28 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
- Sycamore, IL (20 miles from Sugar Grove, IL)
- 29 days ago
- Sycamore, IL (20 miles from Sugar Grove, IL)
- 29 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
Demographic Data for Sugar Grove, IL
Moving to Sugar Grove, IL? Find some basic demographic data about Sugar Grove, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Sugar Grove, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Sugar Grove, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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