Customer Service Manager Jobs in Hawaii
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
At the direction of the Manager, the Relationship Banker creates exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients...
Company: Marsh Description: We are seeking a talented individual to join our Captives team at Marsh as a Client Service Manager. This role can be based in any US office location. The Client...
Position Function: This position is responsible for the leadership, customer experience, and growth of the Private Banking Offices. Primary responsibilities include staff oversight and...
Demographic Data for Hawaii
Moving to Hawaii? Find some basic demographic data about Hawaii below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Hawaii
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Hawaii offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wealth Management
- Treasury Management
- Wire Transfers
- Financial Services
- Client Services
- Cash Handling
- Retail Sales
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Inbound/Outbound Calling
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Coaching
- Typing
- Reporting
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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