Customer Service Manager Jobs in Orlando, FL

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 34 Jobs

Senior Small Business Relationship Banker (Apopka Branch)

Apopka, FL (11 miles from Orlando, FL)
15 hours ago

Apopka, FL (11 miles from Orlando, FL)
15 hours ago

customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...

Relationship Banker II (Lake Mary Branch)

Lake Mary, FL (15 miles from Orlando, FL)
6 days ago

Lake Mary, FL (15 miles from Orlando, FL)
6 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Senior Consumer Relationship Banker (Rio Pinar Branch)

Azalea Park, FL (4 miles from Orlando, FL)
6 days ago

Azalea Park, FL (4 miles from Orlando, FL)
6 days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Senior Consumer Relationship Banker (Hamlin Town Center Branch)

Orlando, FL
7 days ago

Orlando, FL
7 days ago

Relationship Banker - North Orange Blossom Trail - Orlando, FL

Orlando, FL
7 days ago

Orlando, FL
7 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

MEP/PEP Client Service Manager

Lake Mary, FL (15 miles from Orlando, FL)
9 days ago

Lake Mary, FL (15 miles from Orlando, FL)
9 days ago

Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...

Senior Consumer Relationship Banker (Hamlin Town Center Branch)

Winter Garden, FL (12 miles from Orlando, FL)
10 days ago

Winter Garden, FL (12 miles from Orlando, FL)
10 days ago

Senior Consumer Relationship Banker (Clermont Branch)

Clermont, FL (22 miles from Orlando, FL)
10 days ago

Clermont, FL (22 miles from Orlando, FL)
10 days ago

Senior Consumer Relationship Banker (John Young Bermuda Branch)

Kissimmee, FL (16 miles from Orlando, FL)
10 days ago

Kissimmee, FL (16 miles from Orlando, FL)
10 days ago

Senior Consumer Relationship Banker (Florida Mall Branch)

Orlando, FL
10 days ago

Orlando, FL
10 days ago

Senior Consumer Relationship Banker (Dr. Phillips Branch)

Orlando, FL
10 days ago

Orlando, FL
10 days ago

Senior Consumer Relationship Banker (Sandlake and Bay Hill Branch)

Orlando, FL
10 days ago

Orlando, FL
10 days ago

Senior Consumer Relationship Banker (St. Cloud Branch)

Saint Cloud, FL (21 miles from Orlando, FL)
10 days ago

Saint Cloud, FL (21 miles from Orlando, FL)
10 days ago

Senior Consumer Relationship Banker (West Colonial Branch)

Orlando, FL
10 days ago

Orlando, FL
10 days ago

Client Service Manager

Maitland, FL (5 miles from Orlando, FL)
13 days ago

Maitland, FL (5 miles from Orlando, FL)
13 days ago

Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our...

View all 34 jobs

Demographic Data for Orlando, FL

Moving to Orlando, FL? Find some basic demographic data about Orlando, FL below.

Median Age

Average Household Income

Home Value vs Household Income in Orlando, FL

Local

National

Total Population

1,066,412

Number of Businesses

31,940

City Size

Large

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

IT Customer Service

When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Salary for Customer Service Manager Jobs in Orlando, FL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Orlando, FL offer the following education background

Bachelor's Degree

35.2%

High School or GED

23.5%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Orlando, FL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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