Customer Service Manager Jobs in Coral Gables, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Miami, FL (5 miles from Coral Gables, FL)
- 90+ days ago
- Miami, FL (5 miles from Coral Gables, FL)
- 90+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker, Brickell Avenue, Miami, FL
- Miami, FL (5 miles from Coral Gables, FL)
- moments ago
- Miami, FL (5 miles from Coral Gables, FL)
- moments ago
Relationship Banker, Brickell Avenue, Miami, FLMiami, United States of America WHAT YOU WILL BE DOING Put the customer at the center of everything you do. Make connections with customers in the...
Senior Consumer Relationship Banker (Cutler Ridge Branch)
- Miami, FL (5 miles from Coral Gables, FL)
- 11 hours ago
- Miami, FL (5 miles from Coral Gables, FL)
- 11 hours ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Small Business Relationship Banker (Calle Ocho Branch)
- Miami, FL (5 miles from Coral Gables, FL)
- 1 day ago
- Miami, FL (5 miles from Coral Gables, FL)
- 1 day ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker - Silver Lakes - Pembroke Pines, FL
- Pembroke Pines, FL (18 miles from Coral Gables, FL)
- 2 days ago
- Pembroke Pines, FL (18 miles from Coral Gables, FL)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Homestead, FL (24 miles from Coral Gables, FL)
- 3 days ago
- Homestead, FL (24 miles from Coral Gables, FL)
- 3 days ago
Location: On site at location listed in job posting. SUMMARY: The Senior Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their...
Relationship Banker - Cooper City - Cooper City, FL
- Cooper City, FL (24 miles from Coral Gables, FL)
- 4 days ago
- Cooper City, FL (24 miles from Coral Gables, FL)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Pembroke Pines - Pembroke Pines, FL
- Pembroke Pines, FL (18 miles from Coral Gables, FL)
- 4 days ago
- Pembroke Pines, FL (18 miles from Coral Gables, FL)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Gratigny Branch - Hialeah)
- Miami Springs, FL (8 miles from Coral Gables, FL)
- 5 days ago
- Miami Springs, FL (8 miles from Coral Gables, FL)
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Royal Oaks Miami Lakes - Miami Lakes, FL
- Miami Lakes, FL (12 miles from Coral Gables, FL)
- 8 days ago
- Miami Lakes, FL (12 miles from Coral Gables, FL)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I (Lejeune Branch)
- Miami, FL (5 miles from Coral Gables, FL)
- 8 days ago
- Miami, FL (5 miles from Coral Gables, FL)
- 8 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Miami, FL (5 miles from Coral Gables, FL)
- 8 days ago
- Miami, FL (5 miles from Coral Gables, FL)
- 8 days ago
Veterinary Client Service Representative-Manager-Thrive Miami Full-time Thrive Miami promotes collaboration and best-in-class care. The Client Services Manager (CSM) is responsible for providing...
Relationship Banker I (Tamiami Branch)
- Miami, FL (5 miles from Coral Gables, FL)
- 8 days ago
- Miami, FL (5 miles from Coral Gables, FL)
- 8 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Kendale Lakes Branch)
- Miami, FL (5 miles from Coral Gables, FL)
- 17 days ago
- Miami, FL (5 miles from Coral Gables, FL)
- 17 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Coral Gables, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Coral Gables, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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