Customer Service Manager Jobs in Cos Cob, CT
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Greenwich, CT (2 miles from Cos Cob, CT)
- 2 hours ago
- Greenwich, CT (2 miles from Cos Cob, CT)
- 2 hours ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker - Fort Lee - Linwood Plaza, Englewood - Palisades & Teterboro Financial Centers
- Fort Lee, NJ (24 miles from Cos Cob, CT)
- 6 hours ago
- Fort Lee, NJ (24 miles from Cos Cob, CT)
- 6 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Scarsdale Financial Center Bilingual Spanish Required
- Scarsdale, NY (11 miles from Cos Cob, CT)
- 6 hours ago
- Scarsdale, NY (11 miles from Cos Cob, CT)
- 6 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Closter & Montvale, NJ Financial Centers - Full Time
- Closter, NJ (20 miles from Cos Cob, CT)
- 6 hours ago
- Closter, NJ (20 miles from Cos Cob, CT)
- 6 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Huntington Square - East Northport, NY
- East Northport, NY (20 miles from Cos Cob, CT)
- 11 hours ago
- East Northport, NY (20 miles from Cos Cob, CT)
- 11 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Bronx NY Area Bilingual Spanish required
- Bronx, NY (23 miles from Cos Cob, CT)
- 14 hours ago
- Bronx, NY (23 miles from Cos Cob, CT)
- 14 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker Float, Queens/LI, NY
- Great Neck, NY (20 miles from Cos Cob, CT)
- 1 day ago
- Great Neck, NY (20 miles from Cos Cob, CT)
- 1 day ago
Relationship Banker Float, Queens/LI, NYGreat Neck, United States of America WHAT YOU WILL BE DOING Santander is one of the largest banks in the world, and one of the top banks in the United...
Relationship Banker - South Huntington Financial Center Bilingual Spanish required
- Huntington Station, NY (20 miles from Cos Cob, CT)
- 1 day ago
- Huntington Station, NY (20 miles from Cos Cob, CT)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Levittown Financial Center
- Levittown, NY (23 miles from Cos Cob, CT)
- 1 day ago
- Levittown, NY (23 miles from Cos Cob, CT)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Stony Hill Danbury - Danbury, CT
- Danbury, CT (22 miles from Cos Cob, CT)
- 1 day ago
- Danbury, CT (22 miles from Cos Cob, CT)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Relationship Banker 2
- Kings Park, NY (21 miles from Cos Cob, CT)
- 3 days ago
- Kings Park, NY (21 miles from Cos Cob, CT)
- 3 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
- Flushing, NY (24 miles from Cos Cob, CT)
- 5 days ago
- Flushing, NY (24 miles from Cos Cob, CT)
- 5 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
- Greenvale, NY (17 miles from Cos Cob, CT)
- 5 days ago
- Greenvale, NY (17 miles from Cos Cob, CT)
- 5 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - Bronx East, NY
- Bronx, NY (23 miles from Cos Cob, CT)
- 6 days ago
- Bronx, NY (23 miles from Cos Cob, CT)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Long Island Northwest, NY
- Garden City, NY (23 miles from Cos Cob, CT)
- 7 days ago
- Garden City, NY (23 miles from Cos Cob, CT)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Cos Cob, CT
Moving to Cos Cob, CT? Find some basic demographic data about Cos Cob, CT below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Cos Cob, CT
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Cos Cob, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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