Customer Service Manager Jobs in Westlake Village, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker Panorama City
- Panorama City, CA (22 miles from Westlake Village, CA)
- 2 days ago
- Panorama City, CA (22 miles from Westlake Village, CA)
- 2 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Santa Monica Market - Santa Monica, CA
- Santa Monica, CA (22 miles from Westlake Village, CA)
- 8 days ago
- Santa Monica, CA (22 miles from Westlake Village, CA)
- 8 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Northridge, CA (16 miles from Westlake Village, CA)
- 15 days ago
- Northridge, CA (16 miles from Westlake Village, CA)
- 15 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Personal Lines Client Service Manager - Premier Team
- Woodland Hills, CA (10 miles from Westlake Village, CA)
- 17 days ago
- Woodland Hills, CA (10 miles from Westlake Village, CA)
- 17 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - San Fernando Valley West area
- Northridge, CA (16 miles from Westlake Village, CA)
- 23 days ago
- Northridge, CA (16 miles from Westlake Village, CA)
- 23 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - West Conejo Valley Area
- Camarillo, CA (14 miles from Westlake Village, CA)
- 28 days ago
- Camarillo, CA (14 miles from Westlake Village, CA)
- 28 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Encino, CA (18 miles from Westlake Village, CA)
- 30+ days ago
- Encino, CA (18 miles from Westlake Village, CA)
- 30+ days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Branch Relationship Banker - Santa Monica, CA
- Santa Monica, CA (22 miles from Westlake Village, CA)
- 60+ days ago
- Santa Monica, CA (22 miles from Westlake Village, CA)
- 60+ days ago
We are looking for a Branch Relationship Banker (Personal Banker) to provide top notch customer service to our clients and customers at our Santa Monica, CA Branch....
Relationship Banker - San Fernando Valley East area
- Sherman Oaks, CA (23 miles from Westlake Village, CA)
- 60+ days ago
- Sherman Oaks, CA (23 miles from Westlake Village, CA)
- 60+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Ventura Valley Market - Canoga Park, CA
- Canoga Park, CA (13 miles from Westlake Village, CA)
- 60+ days ago
- Canoga Park, CA (13 miles from Westlake Village, CA)
- 60+ days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Westlake Village, CA
Moving to Westlake Village, CA? Find some basic demographic data about Westlake Village, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Westlake Village, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Westlake Village, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Collaboration
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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