Customer Service Manager Jobs in Upland, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker West Covina Heights
- West Covina, CA (17 miles from Upland, CA)
- 6 hours ago
- West Covina, CA (17 miles from Upland, CA)
- 6 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker South El Monte
- South El Monte, CA (23 miles from Upland, CA)
- 16 hours ago
- South El Monte, CA (23 miles from Upland, CA)
- 16 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker Baldwin Park Marketplace
- Baldwin Park, CA (18 miles from Upland, CA)
- 16 hours ago
- Baldwin Park, CA (18 miles from Upland, CA)
- 16 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker LP Hacienda & Valley
- City of Industry, CA (23 miles from Upland, CA)
- 1 day ago
- City of Industry, CA (23 miles from Upland, CA)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Pomona, CA (14 miles from Upland, CA)
- 1 day ago
- Pomona, CA (14 miles from Upland, CA)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Azusa, CA (14 miles from Upland, CA)
- 4 days ago
- Azusa, CA (14 miles from Upland, CA)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Sierra Madre, CA (22 miles from Upland, CA)
- 5 days ago
- Sierra Madre, CA (22 miles from Upland, CA)
- 5 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker -San Bernardino-Victorville Market
- Grand Terrace, CA (21 miles from Upland, CA)
- 10 days ago
- Grand Terrace, CA (21 miles from Upland, CA)
- 10 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
- Rowland Heights, CA (18 miles from Upland, CA)
- 11 days ago
- Rowland Heights, CA (18 miles from Upland, CA)
- 11 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
Relationship Banker - Los Angeles North Orange
- Whittier, CA (23 miles from Upland, CA)
- 12 days ago
- Whittier, CA (23 miles from Upland, CA)
- 12 days ago
Originators....
- Rowland Heights, CA (18 miles from Upland, CA)
- 17 days ago
- Rowland Heights, CA (18 miles from Upland, CA)
- 17 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker - Central Heights Market, Bilingual Spanish Required
- Baldwin Park, CA (18 miles from Upland, CA)
- 20 days ago
- Baldwin Park, CA (18 miles from Upland, CA)
- 20 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Client Service Manager - Water/Wastewater
- Rancho Cucamonga, CA (3 miles from Upland, CA)
- 25 days ago
- Rancho Cucamonga, CA (3 miles from Upland, CA)
- 25 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
Relationship Banker - Central Heights Market, Bilingual Mandarin Required
- Rowland Heights, CA (18 miles from Upland, CA)
- 28 days ago
- Rowland Heights, CA (18 miles from Upland, CA)
- 28 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
- West Covina, CA (17 miles from Upland, CA)
- 90+ days ago
- West Covina, CA (17 miles from Upland, CA)
- 90+ days ago
Required to obtain MLO (Mortgage Loan Originator) status to originate mortgage loans....
Demographic Data for Upland, CA
Moving to Upland, CA? Find some basic demographic data about Upland, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Upland, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Upland, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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