Customer Service Manager Jobs in Tustin, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Seacliff - Huntington Beach CA
- Huntington Beach, CA (10 miles from Tustin, CA)
- 4 hours ago
- Huntington Beach, CA (10 miles from Tustin, CA)
- 4 hours ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Riverside West Market
- Ontario, CA (24 miles from Tustin, CA)
- 18 hours ago
- Ontario, CA (24 miles from Tustin, CA)
- 18 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Orange County Central Market
- Laguna Niguel, CA (13 miles from Tustin, CA)
- 18 hours ago
- Laguna Niguel, CA (13 miles from Tustin, CA)
- 18 hours ago
Originators....
Relationship Banker - Orange County West Coast
- Corona del Mar, CA (9 miles from Tustin, CA)
- 18 hours ago
- Corona del Mar, CA (9 miles from Tustin, CA)
- 18 hours ago
Originators....
- Irvine, CA (4 miles from Tustin, CA)
- 18 hours ago
- Irvine, CA (4 miles from Tustin, CA)
- 18 hours ago
This position reports on-site. Summary: This position is responsible for generating new deposits, commercial and real estate loan sales volume through new and existing profitable individual...
- Pico Rivera, CA (22 miles from Tustin, CA)
- 1 day ago
- Pico Rivera, CA (22 miles from Tustin, CA)
- 1 day ago
Job Family Group: Retail Banking Sales & Service Please note that this requisition is for the Pico Rivera and surrounding areas. Branch location will be determined at time of offer....
Relationship Banker Hacienda & Valley
- City of Industry, CA (21 miles from Tustin, CA)
- 2 days ago
- City of Industry, CA (21 miles from Tustin, CA)
- 2 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Pomona, CA (17 miles from Tustin, CA)
- 2 days ago
- Pomona, CA (17 miles from Tustin, CA)
- 2 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
Relationship Banker Anaheim Main
- Anaheim, CA (10 miles from Tustin, CA)
- 3 days ago
- Anaheim, CA (10 miles from Tustin, CA)
- 3 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker West Covina Heights
- West Covina, CA (23 miles from Tustin, CA)
- 3 days ago
- West Covina, CA (23 miles from Tustin, CA)
- 3 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker LP Hacienda & Valley
- City of Industry, CA (21 miles from Tustin, CA)
- 4 days ago
- City of Industry, CA (21 miles from Tustin, CA)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Pomona, CA (17 miles from Tustin, CA)
- 4 days ago
- Pomona, CA (17 miles from Tustin, CA)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Irvine, CA (4 miles from Tustin, CA)
- 8 days ago
- Irvine, CA (4 miles from Tustin, CA)
- 8 days ago
At Orange County's Credit Union, we believe in creating a workplace where every voice matters. We are proud recipients of the Peter Barron Stark award for highest associate satisfaction, a...
Relationship Banker - Santa Ana
- Santa Ana, CA (2 miles from Tustin, CA)
- 8 days ago
- Santa Ana, CA (2 miles from Tustin, CA)
- 8 days ago
At Orange County's Credit Union, we believe in creating a workplace where every voice matters. We are proud recipients of the Peter Barron Stark award for highest associate satisfaction, a...
- Cerritos, CA (17 miles from Tustin, CA)
- 8 days ago
- Cerritos, CA (17 miles from Tustin, CA)
- 8 days ago
['BMO US', '3.6', 'Retail Relationship Banker', 'Apply on employer site', '', 'Cerritos, CA', '', '$42K - $67K', '\xa0', '(Employer provided)'][]
Demographic Data for Tustin, CA
Moving to Tustin, CA? Find some basic demographic data about Tustin, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Tustin, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Tustin, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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