Customer Service Manager Jobs in Sylmar, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker Canyon Country
- Canyon Country, CA (10 miles from Sylmar, CA)
- 1 day ago
- Canyon Country, CA (10 miles from Sylmar, CA)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- South Pasadena, CA (18 miles from Sylmar, CA)
- 4 days ago
- South Pasadena, CA (18 miles from Sylmar, CA)
- 4 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Sierra Madre, CA (19 miles from Sylmar, CA)
- 5 days ago
- Sierra Madre, CA (19 miles from Sylmar, CA)
- 5 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Vernon, CA (24 miles from Sylmar, CA)
- 6 days ago
- Vernon, CA (24 miles from Sylmar, CA)
- 6 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Pasadena Market - Pasadena, CA
- Pasadena, CA (16 miles from Sylmar, CA)
- 11 days ago
- Pasadena, CA (16 miles from Sylmar, CA)
- 11 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Glendale Burbank Market - Burbank, CA
- Burbank, CA (10 miles from Sylmar, CA)
- 12 days ago
- Burbank, CA (10 miles from Sylmar, CA)
- 12 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - San Fernando Valley West area
- Northridge, CA (16 miles from Sylmar, CA)
- 13 days ago
- Northridge, CA (16 miles from Sylmar, CA)
- 13 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Santa Clarita - Antelope Valley Area
- Santa Clarita, CA (18 miles from Sylmar, CA)
- 18 days ago
- Santa Clarita, CA (18 miles from Sylmar, CA)
- 18 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Encino, CA (17 miles from Sylmar, CA)
- 30+ days ago
- Encino, CA (17 miles from Sylmar, CA)
- 30+ days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Relationship Banker - Pasadena, CA
- Pasadena, CA (16 miles from Sylmar, CA)
- 30+ days ago
- Pasadena, CA (16 miles from Sylmar, CA)
- 30+ days ago
Essential Functions: Lender responsible for acquiring, analyzing and maintaining lending client relationships....
- Monterey Park, CA (22 miles from Sylmar, CA)
- 30+ days ago
- Monterey Park, CA (22 miles from Sylmar, CA)
- 30+ days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
- Pasadena, CA (16 miles from Sylmar, CA)
- 45+ days ago
- Pasadena, CA (16 miles from Sylmar, CA)
- 45+ days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - San Fernando Valley East area
- Studio City, CA (14 miles from Sylmar, CA)
- 45+ days ago
- Studio City, CA (14 miles from Sylmar, CA)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Ventura Valley Market - Canoga Park, CA
- Canoga Park, CA (20 miles from Sylmar, CA)
- 60+ days ago
- Canoga Park, CA (20 miles from Sylmar, CA)
- 60+ days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Sylmar, CA
Moving to Sylmar, CA? Find some basic demographic data about Sylmar, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Sylmar, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Sylmar, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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