Customer Service Manager Jobs in Sonoma, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker II (Seagrove Branch)
- Santa Rosa, CA (22 miles from Sonoma, CA)
- 2 days ago
- Santa Rosa, CA (22 miles from Sonoma, CA)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Benicia, CA (21 miles from Sonoma, CA)
- 2 days ago
- Benicia, CA (21 miles from Sonoma, CA)
- 2 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker II, III - Santa Rosa Main
- Santa Rosa, CA (22 miles from Sonoma, CA)
- 3 days ago
- Santa Rosa, CA (22 miles from Sonoma, CA)
- 3 days ago
Identify cross-sell opportunities by profiling customers with open-ended questions. Refer customers and prospects to Branch Management or other Relationship Banker as appropriate....
Relationship Banker I, II, or III - Reinking
- Santa Rosa, CA (22 miles from Sonoma, CA)
- 3 days ago
- Santa Rosa, CA (22 miles from Sonoma, CA)
- 3 days ago
Sales Recommend cross-sell opportunities by asking customers open-ended questions....
Relationship Banker I, II - Cotati
- Cotati, CA (14 miles from Sonoma, CA)
- 3 days ago
- Cotati, CA (14 miles from Sonoma, CA)
- 3 days ago
Sales Recommend cross-sell opportunities by asking customers open-ended questions....
Relationship Banker - Napa area
- Napa, CA (21 miles from Sonoma, CA)
- 4 days ago
- Napa, CA (21 miles from Sonoma, CA)
- 4 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Sales Recommend cross-sell opportunities by asking customers open-ended questions....
Relationship Banker - Trancas St Branch - Napa, CA
- Napa, CA (21 miles from Sonoma, CA)
- 6 days ago
- Napa, CA (21 miles from Sonoma, CA)
- 6 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- El Cerrito, CA (24 miles from Sonoma, CA)
- 9 days ago
- El Cerrito, CA (24 miles from Sonoma, CA)
- 9 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Pinole, CA (19 miles from Sonoma, CA)
- 10 days ago
- Pinole, CA (19 miles from Sonoma, CA)
- 10 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Pinole, CA (19 miles from Sonoma, CA)
- 18 days ago
- Pinole, CA (19 miles from Sonoma, CA)
- 18 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - San Rafael area
- San Rafael, CA (19 miles from Sonoma, CA)
- 30+ days ago
- San Rafael, CA (19 miles from Sonoma, CA)
- 30+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Richmond area
- Richmond, CA (20 miles from Sonoma, CA)
- 45+ days ago
- Richmond, CA (20 miles from Sonoma, CA)
- 45+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Rohnert Park area
- Rohnert Park, CA (14 miles from Sonoma, CA)
- 45+ days ago
- Rohnert Park, CA (14 miles from Sonoma, CA)
- 45+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Santa Rosa area
- Santa Rosa, CA (22 miles from Sonoma, CA)
- 60+ days ago
- Santa Rosa, CA (22 miles from Sonoma, CA)
- 60+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Demographic Data for Sonoma, CA
Moving to Sonoma, CA? Find some basic demographic data about Sonoma, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Sonoma, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Sonoma, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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