Customer Service Manager Jobs in Solana Beach, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - La Jolla Girard
- La Jolla, CA (8 miles from Solana Beach, CA)
- 2 days ago
- La Jolla, CA (8 miles from Solana Beach, CA)
- 2 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker - Broadway Centre
- Lemon Grove, CA (21 miles from Solana Beach, CA)
- 3 days ago
- Lemon Grove, CA (21 miles from Solana Beach, CA)
- 3 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Encinitas - Senior Relationship Banker
- Encinitas, CA (3 miles from Solana Beach, CA)
- 16 days ago
- Encinitas, CA (3 miles from Solana Beach, CA)
- 16 days ago
This role requires team members to cross-sell (don’t worry, only services that would benefit our members) and properly track products and services referred or sold. • This role routinely opens new accounts...
- San Diego, CA (19 miles from Solana Beach, CA)
- 18 days ago
- San Diego, CA (19 miles from Solana Beach, CA)
- 18 days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
- Encinitas, CA (3 miles from Solana Beach, CA)
- 22 days ago
- Encinitas, CA (3 miles from Solana Beach, CA)
- 22 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker -Escondido-Oceanside Market
- San Marcos, CA (14 miles from Solana Beach, CA)
- 22 days ago
- San Marcos, CA (14 miles from Solana Beach, CA)
- 22 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- San Diego, CA (19 miles from Solana Beach, CA)
- 24 days ago
- San Diego, CA (19 miles from Solana Beach, CA)
- 24 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Client Service Manager - Water/Wastewater
- San Diego, CA (19 miles from Solana Beach, CA)
- 24 days ago
- San Diego, CA (19 miles from Solana Beach, CA)
- 24 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
Relationship Banker - San Diego South
- San Diego, CA (19 miles from Solana Beach, CA)
- 27 days ago
- San Diego, CA (19 miles from Solana Beach, CA)
- 27 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Irvine/ San Diego Client Service Manager - Water, Wastewater
- San Diego, CA (19 miles from Solana Beach, CA)
- 45+ days ago
- San Diego, CA (19 miles from Solana Beach, CA)
- 45+ days ago
BC is excited to offer a fantastic opportunity to drive our sales strategy in the vibrant Southern California market for water and wastewater engineering and consulting services. As a Client...
Demographic Data for Solana Beach, CA
Moving to Solana Beach, CA? Find some basic demographic data about Solana Beach, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Solana Beach, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Solana Beach, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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