Customer Service Manager Jobs in Sebastopol, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker II-III MOD - St. Francis
- Santa Rosa, CA (6 miles from Sebastopol, CA)
- 5 days ago
- Santa Rosa, CA (6 miles from Sebastopol, CA)
- 5 days ago
Provide and accept loan applications, including creating and forwarding packages to the Bank's Consumer Lending Department....
Associate Relationship Banker - Vine and Matheson Branch - Healdsburg, CA
- Healdsburg, CA (15 miles from Sebastopol, CA)
- 7 days ago
- Healdsburg, CA (15 miles from Sebastopol, CA)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Seagrove Branch)
- Santa Rosa, CA (6 miles from Sebastopol, CA)
- 10 days ago
- Santa Rosa, CA (6 miles from Sebastopol, CA)
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II, III - Santa Rosa Main
- Santa Rosa, CA (6 miles from Sebastopol, CA)
- 11 days ago
- Santa Rosa, CA (6 miles from Sebastopol, CA)
- 11 days ago
Provide and accept loan applications, including creating and forwarding packages to the Bank's Consumer Lending Department....
Relationship Banker I, II, or III - Reinking
- Santa Rosa, CA (6 miles from Sebastopol, CA)
- 11 days ago
- Santa Rosa, CA (6 miles from Sebastopol, CA)
- 11 days ago
Provide and accept loan applications, including creating and forwarding packages to the Bank's Consumer Lending Department....
Relationship Banker I, II - Cotati
- Cotati, CA (10 miles from Sebastopol, CA)
- 11 days ago
- Cotati, CA (10 miles from Sebastopol, CA)
- 11 days ago
Provide and accept loan applications, including creating and forwarding packages to the Bank's Consumer Lending Department....
Relationship Banker I, II & III - Sonoma
- Sonoma, CA (24 miles from Sebastopol, CA)
- 13 days ago
- Sonoma, CA (24 miles from Sebastopol, CA)
- 13 days ago
Provide and accept loan applications, including creating and forwarding packages to the Bank's Consumer Lending Department....
Relationship Banker - Rohnert Park area
- Rohnert Park, CA (10 miles from Sebastopol, CA)
- 60+ days ago
- Rohnert Park, CA (10 miles from Sebastopol, CA)
- 60+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Santa Rosa area
- Santa Rosa, CA (6 miles from Sebastopol, CA)
- 90+ days ago
- Santa Rosa, CA (6 miles from Sebastopol, CA)
- 90+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Demographic Data for Sebastopol, CA
Moving to Sebastopol, CA? Find some basic demographic data about Sebastopol, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Sebastopol, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Sebastopol, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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