Customer Service Manager Jobs in Santa Clara, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Cupertino, CA (8 miles from Santa Clara, CA)
- 11 hours ago
- Cupertino, CA (8 miles from Santa Clara, CA)
- 11 hours ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Mountain View Branch - Mountain View, CA
- Mountain View, CA (7 miles from Santa Clara, CA)
- 1 day ago
- Mountain View, CA (7 miles from Santa Clara, CA)
- 1 day ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Mountain View, CA (7 miles from Santa Clara, CA)
- 5 days ago
- Mountain View, CA (7 miles from Santa Clara, CA)
- 5 days ago
ESSENTIAL FUNCTIONS New Accounts Perform all aspects of new account opening procedures for all bank products/services....
- Monte Vista, CA (8 miles from Santa Clara, CA)
- 6 days ago
- Monte Vista, CA (8 miles from Santa Clara, CA)
- 6 days ago
In addition, the Senior Relationship Banker is responsible for developing direct and indirect sales growth including but not limited to mortgage and auto lending....
- San Jose, CA (3 miles from Santa Clara, CA)
- 6 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 6 days ago
The Relationship Banker assists members with a full range of financial products and services in a retail branch setting, including banking transactions, product sales, handling negotiables and...
Relationship Banker - Peninsula South area
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 6 days ago
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Monterey Bay Market - Santa Cruz, CA
- Santa Cruz, CA (22 miles from Santa Clara, CA)
- 8 days ago
- Santa Cruz, CA (22 miles from Santa Clara, CA)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Menlo Park, CA (14 miles from Santa Clara, CA)
- 9 days ago
- Menlo Park, CA (14 miles from Santa Clara, CA)
- 9 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Peninsula North
- Redwood City, CA (17 miles from Santa Clara, CA)
- 12 days ago
- Redwood City, CA (17 miles from Santa Clara, CA)
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Milpitas, CA (8 miles from Santa Clara, CA)
- 19 days ago
- Milpitas, CA (8 miles from Santa Clara, CA)
- 19 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Assistant Client Service Manager
- Santa Cruz, CA (22 miles from Santa Clara, CA)
- 19 days ago
- Santa Cruz, CA (22 miles from Santa Clara, CA)
- 19 days ago
Other duties assigned by Customer Service Manager and/or Branch Administrator....
Regional Relationship Banker II
- San Jose, CA (3 miles from Santa Clara, CA)
- 23 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 23 days ago
New Accounts Perform all aspects of new account opening procedures for all bank products/services....
Relationship Banker - Silicon Valley Market - Sunnyvale, CA
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 30+ days ago
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 30+ days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Cupertino, CA (8 miles from Santa Clara, CA)
- 45+ days ago
- Cupertino, CA (8 miles from Santa Clara, CA)
- 45+ days ago
New Accounts Perform all aspects of new account opening procedures for all bank products/services....
Relationship Banker - Shannon Southpark Financial Center
- Union City, CA (18 miles from Santa Clara, CA)
- 45+ days ago
- Union City, CA (18 miles from Santa Clara, CA)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Santa Clara, CA
Moving to Santa Clara, CA? Find some basic demographic data about Santa Clara, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Santa Clara, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Santa Clara, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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