Customer Service Manager Jobs in San Mateo, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker Sr in SF, CA
- San Francisco, CA (15 miles from San Mateo, CA)
- 4 hours ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 4 hours ago
Assist clients with their branch banking transactions as needed and directed by branch management....
- San Francisco, CA (15 miles from San Mateo, CA)
- 21 hours ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 21 hours ago
Assist clients with their branch banking transactions as needed and directed by branch management....
- San Francisco, CA (15 miles from San Mateo, CA)
- 1 day ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 1 day ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
- Oakland, CA (15 miles from San Mateo, CA)
- 1 day ago
- Oakland, CA (15 miles from San Mateo, CA)
- 1 day ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Relationship Banker - Walnut Creek area
- Walnut Creek, CA (24 miles from San Mateo, CA)
- 1 day ago
- Walnut Creek, CA (24 miles from San Mateo, CA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Walnut Creek, CA (24 miles from San Mateo, CA)
- 3 days ago
- Walnut Creek, CA (24 miles from San Mateo, CA)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Los Altos, CA (17 miles from San Mateo, CA)
- 3 days ago
- Los Altos, CA (17 miles from San Mateo, CA)
- 3 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Associate Relationship Banker - Potrero Branch - San Francisco, CA
- San Francisco, CA (15 miles from San Mateo, CA)
- 7 days ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Oakland, CA (15 miles from San Mateo, CA)
- 9 days ago
- Oakland, CA (15 miles from San Mateo, CA)
- 9 days ago
Job Family Group: Retail Banking Sales & Service Bilingual in English and Spanish Language is preferred. Delivers exceptional service to BMO customers and prospects....
Relationship Banker Dublin Plaza
- Dublin, CA (24 miles from San Mateo, CA)
- 9 days ago
- Dublin, CA (24 miles from San Mateo, CA)
- 9 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Sunnyvale, CA (20 miles from San Mateo, CA)
- 13 days ago
- Sunnyvale, CA (20 miles from San Mateo, CA)
- 13 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Mountain View Branch - Mountain View, CA
- Mountain View, CA (18 miles from San Mateo, CA)
- 15 days ago
- Mountain View, CA (18 miles from San Mateo, CA)
- 15 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Mountain View, CA (18 miles from San Mateo, CA)
- 20 days ago
- Mountain View, CA (18 miles from San Mateo, CA)
- 20 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
- Monte Vista, CA (22 miles from San Mateo, CA)
- 21 days ago
- Monte Vista, CA (22 miles from San Mateo, CA)
- 21 days ago
In addition, the Senior Relationship Banker is responsible for developing direct and indirect sales growth including but not limited to mortgage and auto lending....
Relationship Banker - Peninsula South area
- Sunnyvale, CA (20 miles from San Mateo, CA)
- 21 days ago
- Sunnyvale, CA (20 miles from San Mateo, CA)
- 21 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Demographic Data for San Mateo, CA
Moving to San Mateo, CA? Find some basic demographic data about San Mateo, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in San Mateo, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in San Mateo, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Collaboration
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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