Customer Service Manager Jobs in San Leandro, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- San Francisco, CA (14 miles from San Leandro, CA)
- 19 hours ago
- San Francisco, CA (14 miles from San Leandro, CA)
- 19 hours ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Relationship Banker - Blackhawk
- Danville, CA (15 miles from San Leandro, CA)
- 1 day ago
- Danville, CA (15 miles from San Leandro, CA)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Associate Relationship Banker - Potrero Branch - San Francisco, CA
- San Francisco, CA (14 miles from San Leandro, CA)
- 1 day ago
- San Francisco, CA (14 miles from San Leandro, CA)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Walnut Creek, CA (11 miles from San Leandro, CA)
- 2 days ago
- Walnut Creek, CA (11 miles from San Leandro, CA)
- 2 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Oakland, CA (5 miles from San Leandro, CA)
- 3 days ago
- Oakland, CA (5 miles from San Leandro, CA)
- 3 days ago
Job Family Group: Retail Banking Sales & Service Bilingual in English and Spanish Language is preferred. Delivers exceptional service to BMO customers and prospects....
Relationship Banker Dublin Plaza
- Dublin, CA (13 miles from San Leandro, CA)
- 4 days ago
- Dublin, CA (13 miles from San Leandro, CA)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Sunnyvale, CA (23 miles from San Leandro, CA)
- 7 days ago
- Sunnyvale, CA (23 miles from San Leandro, CA)
- 7 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Mountain View Branch - Mountain View, CA
- Mountain View, CA (21 miles from San Leandro, CA)
- 10 days ago
- Mountain View, CA (21 miles from San Leandro, CA)
- 10 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Pittsburg, CA (23 miles from San Leandro, CA)
- 10 days ago
- Pittsburg, CA (23 miles from San Leandro, CA)
- 10 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Mountain View, CA (21 miles from San Leandro, CA)
- 15 days ago
- Mountain View, CA (21 miles from San Leandro, CA)
- 15 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
Relationship Banker - Peninsula South area
- Sunnyvale, CA (23 miles from San Leandro, CA)
- 15 days ago
- Sunnyvale, CA (23 miles from San Leandro, CA)
- 15 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Golden Gate Market - San Francisco, CA
- San Francisco, CA (14 miles from San Leandro, CA)
- 16 days ago
- San Francisco, CA (14 miles from San Leandro, CA)
- 16 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Peninsula North
- San Mateo, CA (13 miles from San Leandro, CA)
- 21 days ago
- San Mateo, CA (13 miles from San Leandro, CA)
- 21 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Client Service Manager - Manufacturing
- Walnut Creek, CA (11 miles from San Leandro, CA)
- 24 days ago
- Walnut Creek, CA (11 miles from San Leandro, CA)
- 24 days ago
Client Service Manager - Manufacturing Brown and Caldwell life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k) United States, California, Los Angeles 201...
Remote WorkRelationship Banker - San Francisco Financial area
- San Francisco, CA (14 miles from San Leandro, CA)
- 30+ days ago
- San Francisco, CA (14 miles from San Leandro, CA)
- 30+ days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Demographic Data for San Leandro, CA
Moving to San Leandro, CA? Find some basic demographic data about San Leandro, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in San Leandro, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in San Leandro, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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