Customer Service Manager Jobs in San Jose, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Sr Premier Relationship Banker
- Morgan Hill, CA (18 miles from San Jose, CA)
- 1 day ago
- Morgan Hill, CA (18 miles from San Jose, CA)
- 1 day ago
Application Deadline: 05/29/2025 Address: 206 Tennant Station Job Family Group: Retail Banking Sales & Service This is a licensed position requiring the SIE, Series 6, 63, Life and Health Bilingual...
- Cupertino, CA (11 miles from San Jose, CA)
- 2 days ago
- Cupertino, CA (11 miles from San Jose, CA)
- 2 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Regional Relationship Banker I
- Cupertino, CA (11 miles from San Jose, CA)
- 4 days ago
- Cupertino, CA (11 miles from San Jose, CA)
- 4 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker - Silicon Valley Market - San Jose, CA
- San Jose, CA
- 4 days ago
- San Jose, CA
- 4 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
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Relationship Banker - Mountain View Branch - Mountain View, CA
- Mountain View, CA (10 miles from San Jose, CA)
- 6 days ago
- Mountain View, CA (10 miles from San Jose, CA)
- 6 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - East Bay South
- Fremont, CA (16 miles from San Jose, CA)
- 8 days ago
- Fremont, CA (16 miles from San Jose, CA)
- 8 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Peninsula South area
- Sunnyvale, CA (7 miles from San Jose, CA)
- 9 days ago
- Sunnyvale, CA (7 miles from San Jose, CA)
- 9 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Santa Cruz - Santa Cruz, CA
- Santa Cruz, CA (24 miles from San Jose, CA)
- 16 days ago
- Santa Cruz, CA (24 miles from San Jose, CA)
- 16 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Silicon Valley West
- Campbell, CA (5 miles from San Jose, CA)
- 16 days ago
- Campbell, CA (5 miles from San Jose, CA)
- 16 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Monterey Bay Market - Santa Cruz, CA
- Santa Cruz, CA (24 miles from San Jose, CA)
- 17 days ago
- Santa Cruz, CA (24 miles from San Jose, CA)
- 17 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Union City, CA (19 miles from San Jose, CA)
- 23 days ago
- Union City, CA (19 miles from San Jose, CA)
- 23 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
- Morgan Hill, CA (18 miles from San Jose, CA)
- 30+ days ago
- Morgan Hill, CA (18 miles from San Jose, CA)
- 30+ days ago
Application Deadline: 04/27/2025 Address: 206 Tennant Station Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Fremont, CA (16 miles from San Jose, CA)
- 45+ days ago
- Fremont, CA (16 miles from San Jose, CA)
- 45+ days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
In addition, the Senior Relationship Banker is responsible for developing direct and indirect sales growth including but not limited to mortgage and auto lending....
Relationship Banker - Livermore area
- Livermore, CA (17 miles from San Jose, CA)
- 60+ days ago
- Livermore, CA (17 miles from San Jose, CA)
- 60+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Demographic Data for San Jose, CA
Moving to San Jose, CA? Find some basic demographic data about San Jose, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in San Jose, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in San Jose, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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