Customer Service Manager Jobs in San Francisco, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Service Manager Trainee - Achieve July 2025
- Walnut Creek, CA (19 miles from San Francisco, CA)
- 30+ days ago
- Walnut Creek, CA (19 miles from San Francisco, CA)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Hayward, CA (19 miles from San Francisco, CA)
- 5 hours ago
- Hayward, CA (19 miles from San Francisco, CA)
- 5 hours ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Walnut Creek, CA (19 miles from San Francisco, CA)
- 14 hours ago
- Walnut Creek, CA (19 miles from San Francisco, CA)
- 14 hours ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
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Relationship Banker - Peninsula North
- San Mateo, CA (15 miles from San Francisco, CA)
- 17 hours ago
- San Mateo, CA (15 miles from San Francisco, CA)
- 17 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- San Ramon, CA (22 miles from San Francisco, CA)
- 1 day ago
- San Ramon, CA (22 miles from San Francisco, CA)
- 1 day ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Client Service Manager - Manufacturing
- Walnut Creek, CA (19 miles from San Francisco, CA)
- 3 days ago
- Walnut Creek, CA (19 miles from San Francisco, CA)
- 3 days ago
Client Service Manager - Manufacturing Brown and Caldwell life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k) United States, California, Los Angeles 201...
Remote WorkIntroduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
- Pinole, CA (16 miles from San Francisco, CA)
- 10 days ago
- Pinole, CA (16 miles from San Francisco, CA)
- 10 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- San Leandro, CA (14 miles from San Francisco, CA)
- 10 days ago
- San Leandro, CA (14 miles from San Francisco, CA)
- 10 days ago
This person will have a dotted line to the Sales Manager in the area, to assist in cross-selling or upselling of new product lines into the existing account....
Relationship Banker - San Francisco Financial area
- San Francisco, CA
- 17 days ago
- San Francisco, CA
- 17 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - San Rafael area
- San Rafael, CA (14 miles from San Francisco, CA)
- 26 days ago
- San Rafael, CA (14 miles from San Francisco, CA)
- 26 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Walnut Creek, CA (19 miles from San Francisco, CA)
- 30+ days ago
- Walnut Creek, CA (19 miles from San Francisco, CA)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Burlingame, CA (14 miles from San Francisco, CA)
- 30+ days ago
- Burlingame, CA (14 miles from San Francisco, CA)
- 30+ days ago
Works with clients to ensure inquiries/issues are resolved, and analyzes client needs for cross-sell opportunities....
Relationship Banker - Oakland Chinatown area
- Oakland, CA (11 miles from San Francisco, CA)
- 30+ days ago
- Oakland, CA (11 miles from San Francisco, CA)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for San Francisco, CA
Moving to San Francisco, CA? Find some basic demographic data about San Francisco, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in San Francisco, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in San Francisco, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Notary Public
- Resolution
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Microsoft PowerPoint
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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