Customer Service Manager Jobs in San Francisco, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Walnut Creek, CA (19 miles from San Francisco, CA)
- 2 days ago
- Walnut Creek, CA (19 miles from San Francisco, CA)
- 2 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Associate Relationship Banker - Concord Downtown Branch - Concord, CA (Spanish and English Bilingual
- Concord, CA (24 miles from San Francisco, CA)
- 1 day ago
- Concord, CA (24 miles from San Francisco, CA)
- 1 day ago
Required qualifications, capabilities, and skills * 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success...
Relationship Banker - East Bay South
- San Leandro, CA (14 miles from San Francisco, CA)
- 1 day ago
- San Leandro, CA (14 miles from San Francisco, CA)
- 1 day ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Peninsula South area
- Redwood City, CA (23 miles from San Francisco, CA)
- 2 days ago
- Redwood City, CA (23 miles from San Francisco, CA)
- 2 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Oakland East Shore Market - Oakland, CA
- Oakland, CA (11 miles from San Francisco, CA)
- 3 days ago
- Oakland, CA (11 miles from San Francisco, CA)
- 3 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Irving and 24th branch - San Francisco, CA (Bilingual Cantonese and English Re
- San Francisco, CA
- 6 days ago
- San Francisco, CA
- 6 days ago
banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering...
Relationship Banker - East Bay Valley Market - Oakland, CA and Surrounding Areas
- Oakland, CA (11 miles from San Francisco, CA)
- 6 days ago
- Oakland, CA (11 miles from San Francisco, CA)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Concord, CA (24 miles from San Francisco, CA)
- 6 days ago
- Concord, CA (24 miles from San Francisco, CA)
- 6 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Walnut Creek, CA (19 miles from San Francisco, CA)
- 8 days ago
- Walnut Creek, CA (19 miles from San Francisco, CA)
- 8 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- San Francisco, CA
- 8 days ago
- San Francisco, CA
- 8 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - East Bay Valley Market - San Leandro, CA
- San Leandro, CA (14 miles from San Francisco, CA)
- 10 days ago
- San Leandro, CA (14 miles from San Francisco, CA)
- 10 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Golden Gate Market - San Francisco, CA (Cantonese and English Bilingual Prefer
- San Francisco, CA
- 14 days ago
- San Francisco, CA
- 14 days ago
banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering...
Assistant Client Service Manager
- Oakland, CA (11 miles from San Francisco, CA)
- 14 days ago
- Oakland, CA (11 miles from San Francisco, CA)
- 14 days ago
The ACSM is also responsible for actively cross-selling Bank products and services and to provide support to the staff in their cross-selling efforts....
- Daly City, CA (6 miles from San Francisco, CA)
- 15 days ago
- Daly City, CA (6 miles from San Francisco, CA)
- 15 days ago
Required to obtain MLO (Mortgage Loan Originator) status to originate mortgage loans....
Demographic Data for San Francisco, CA
Moving to San Francisco, CA? Find some basic demographic data about San Francisco, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in San Francisco, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in San Francisco, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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