Customer Service Manager Jobs in San Francisco, CA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 25 Jobs

Client Service Manager

  • Walnut Creek, CA (19 miles from San Francisco, CA)
  • 30+ days ago
  • Walnut Creek, CA (19 miles from San Francisco, CA)
  • 30+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker

  • Walnut Creek, CA (19 miles from San Francisco, CA)
  • 7 hours ago
  • Walnut Creek, CA (19 miles from San Francisco, CA)
  • 7 hours ago

Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....

Associate Relationship Banker - Van Ness & McAllister Branch - San Francisco, CA

  • San Francisco, CA
  • 3 days ago
  • San Francisco, CA
  • 3 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Golden Gate Market - San Francisco, CA

  • San Francisco, CA
  • 5 days ago
  • San Francisco, CA
  • 5 days ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Retail Relationship Banker

  • San Francisco, CA
  • 6 days ago
  • San Francisco, CA
  • 6 days ago

Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Assoicate Relationship Banker Van Ness & McAllister Branch San Francisco, CA

  • San Francisco, CA
  • 7 days ago
  • San Francisco, CA
  • 7 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Peninsula North

  • San Mateo, CA (15 miles from San Francisco, CA)
  • 10 days ago
  • San Mateo, CA (15 miles from San Francisco, CA)
  • 10 days ago

Originators Shift: 1st shift (United States of America) Hours Per Week: 40...

Client Service Manager - Manufacturing

  • Walnut Creek, CA (19 miles from San Francisco, CA)
  • 13 days ago
  • Walnut Creek, CA (19 miles from San Francisco, CA)
  • 13 days ago

Client Service Manager - Manufacturing Brown and Caldwell life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k) United States, California, Los Angeles 201...

Remote Work

Relationship Banker - San Francisco Financial area

  • San Francisco, CA
  • 27 days ago
  • San Francisco, CA
  • 27 days ago

Originators Shift: 1st shift (United States of America) Hours Per Week: 40...

Relationship Banker - San Rafael area

  • San Rafael, CA (14 miles from San Francisco, CA)
  • 30+ days ago
  • San Rafael, CA (14 miles from San Francisco, CA)
  • 30+ days ago

Originator Shift: 1st shift (United States of America) Hours Per Week: 40...

Relationship Banker

  • Burlingame, CA (14 miles from San Francisco, CA)
  • 30+ days ago
  • Burlingame, CA (14 miles from San Francisco, CA)
  • 30+ days ago

Works with clients to ensure inquiries/issues are resolved, and analyzes client needs for cross-sell opportunities....

Relationship Banker - Oakland Chinatown area

  • Oakland, CA (11 miles from San Francisco, CA)
  • 30+ days ago
  • Oakland, CA (11 miles from San Francisco, CA)
  • 30+ days ago

Originator Shift: 1st shift (United States of America) Hours Per Week: 40...

Relationship Banker - San Francisco West

  • San Francisco, CA
  • 45+ days ago
  • San Francisco, CA
  • 45+ days ago

Originators Shift: 1st shift (United States of America) Hours Per Week: 40...

Relationship Banker - San Francisco West - bilingual Cantonese required

  • San Francisco, CA
  • 45+ days ago
  • San Francisco, CA
  • 45+ days ago

Originators Shift: 1st shift (United States of America) Hours Per Week: 40...

Relationship Banker - East Bay South

  • Union City, CA (23 miles from San Francisco, CA)
  • 45+ days ago
  • Union City, CA (23 miles from San Francisco, CA)
  • 45+ days ago

Originators Shift: 1st shift (United States of America) Hours Per Week: 40...

Demographic Data for San Francisco, CA

Moving to San Francisco, CA? Find some basic demographic data about San Francisco, CA below.


Local
National
873,935
34,286
Large

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Manager Jobs in San Francisco, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in San Francisco, CA offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in San Francisco, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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