Customer Service Manager Jobs in San Dimas, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Azusa, CA (5 miles from San Dimas, CA)
- 17 hours ago
- Azusa, CA (5 miles from San Dimas, CA)
- 17 hours ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
- South Pasadena, CA (19 miles from San Dimas, CA)
- 1 day ago
- South Pasadena, CA (19 miles from San Dimas, CA)
- 1 day ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Cerritos, CA (23 miles from San Dimas, CA)
- 2 days ago
- Cerritos, CA (23 miles from San Dimas, CA)
- 2 days ago
['BMO US', '3.6', 'Retail Relationship Banker', 'Apply on employer site', '', 'Cerritos, CA', '', '$42K - $67K', '\xa0', '(Employer provided)'][]
- Sierra Madre, CA (13 miles from San Dimas, CA)
- 2 days ago
- Sierra Madre, CA (13 miles from San Dimas, CA)
- 2 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Commerce, CA (21 miles from San Dimas, CA)
- 2 days ago
- Commerce, CA (21 miles from San Dimas, CA)
- 2 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
- Vernon, CA (24 miles from San Dimas, CA)
- 2 days ago
- Vernon, CA (24 miles from San Dimas, CA)
- 2 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker - Orange County Central Market
- Anaheim, CA (20 miles from San Dimas, CA)
- 4 days ago
- Anaheim, CA (20 miles from San Dimas, CA)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker -San Bernardino-Victorville Market
- Rialto, CA (24 miles from San Dimas, CA)
- 7 days ago
- Rialto, CA (24 miles from San Dimas, CA)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Rowland Heights, CA (10 miles from San Dimas, CA)
- 7 days ago
- Rowland Heights, CA (10 miles from San Dimas, CA)
- 7 days ago
ESSENTIAL FUNCTIONS New Accounts Perform all aspects of new account opening procedures for all bank products/services....
Relationship Banker - Pasadena Market - Pasadena, CA
- Pasadena, CA (18 miles from San Dimas, CA)
- 7 days ago
- Pasadena, CA (18 miles from San Dimas, CA)
- 7 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Los Angeles South Market
- South Gate, CA (24 miles from San Dimas, CA)
- 9 days ago
- South Gate, CA (24 miles from San Dimas, CA)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Los Angeles North Orange
- Whittier, CA (14 miles from San Dimas, CA)
- 9 days ago
- Whittier, CA (14 miles from San Dimas, CA)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Rowland Heights, CA (10 miles from San Dimas, CA)
- 14 days ago
- Rowland Heights, CA (10 miles from San Dimas, CA)
- 14 days ago
New Accounts Perform all aspects of new account opening procedures for all bank products/services....
Relationship Banker - Central Heights Market, Bilingual Spanish Required
- Baldwin Park, CA (8 miles from San Dimas, CA)
- 17 days ago
- Baldwin Park, CA (8 miles from San Dimas, CA)
- 17 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager - Water/Wastewater
- Rancho Cucamonga, CA (12 miles from San Dimas, CA)
- 22 days ago
- Rancho Cucamonga, CA (12 miles from San Dimas, CA)
- 22 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
Demographic Data for San Dimas, CA
Moving to San Dimas, CA? Find some basic demographic data about San Dimas, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in San Dimas, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in San Dimas, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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