Customer Service Manager Jobs in San Diego, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Branch Relationship Banker - Kearny Mesa - San Diego, CA
- San Diego, CA
- 5 days ago
- San Diego, CA
- 5 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Branch Relationship Banker - Chula Vista, CA
- Chula Vista, CA (7 miles from San Diego, CA)
- 5 days ago
- Chula Vista, CA (7 miles from San Diego, CA)
- 5 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Relationship Banker - Carmel Mountain Branch - San Diego, CA
- San Diego, CA
- 6 days ago
- San Diego, CA
- 6 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Encinitas
- Encinitas, CA (22 miles from San Diego, CA)
- 6 days ago
- Encinitas, CA (22 miles from San Diego, CA)
- 6 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - San Diego Coast Relationship Banker - San Diego Coast
- Encinitas, CA (22 miles from San Diego, CA)
- 6 days ago
- Encinitas, CA (22 miles from San Diego, CA)
- 6 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40 Learn more about this role Transcript [Music in background throughout] [Bankers working with clients in-person and on video...
Qualifications: Requires a bachelor's degree in business, finance or a related field and 2+ years commercial lending, credit associated lending and bank sales experience....
- Solana Beach, CA (19 miles from San Diego, CA)
- 9 days ago
- Solana Beach, CA (19 miles from San Diego, CA)
- 9 days ago
Assist clients with their branch banking transactions as needed and directed by branch management....
Branch Relationship Banker - Hillcrest - San Diego, CA
- San Diego, CA
- 9 days ago
- San Diego, CA
- 9 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Relationship Banker - San Diego North
- La Mesa, CA (10 miles from San Diego, CA)
- 13 days ago
- La Mesa, CA (10 miles from San Diego, CA)
- 13 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Kearny Mesa - San Diego, CA
- San Diego, CA
- 15 days ago
- San Diego, CA
- 15 days ago
Qualifications: Requires a bachelor's degree in business, finance or a related field and 2+ years commercial lending, credit associated lending and bank sales experience....
- Spring Valley, CA (10 miles from San Diego, CA)
- 25 days ago
- Spring Valley, CA (10 miles from San Diego, CA)
- 25 days ago
Job Family Group: Retail Banking Sales & Service Please note that this requisition is for the Casa De Oro and surrounding areas. Branch location will be determined at time of offer....
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
Relationship Banker -Escondido-Oceanside Market
- San Diego, CA
- 60+ days ago
- San Diego, CA
- 60+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Demographic Data for San Diego, CA
Moving to San Diego, CA? Find some basic demographic data about San Diego, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in San Diego, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in San Diego, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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