Customer Service Manager Jobs in Sacramento, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Folsom Area
- Folsom, CA (19 miles from Sacramento, CA)
- 14 days ago
- Folsom, CA (19 miles from Sacramento, CA)
- 14 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Roseville Area
- Roseville, CA (16 miles from Sacramento, CA)
- 14 days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 14 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
- Roseville, CA (16 miles from Sacramento, CA)
- 16 days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 16 days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 22 days ago
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 22 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Client Support Manager - Home Improvement
- Roseville, CA (16 miles from Sacramento, CA)
- 45+ days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 45+ days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
Bilingual Client Support Manager
- Roseville, CA (16 miles from Sacramento, CA)
- 45+ days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 45+ days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
- Roseville, CA (16 miles from Sacramento, CA)
- 45+ days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 45+ days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Davis Area
- Davis, CA (17 miles from Sacramento, CA)
- 30+ days ago
- Davis, CA (17 miles from Sacramento, CA)
- 30+ days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Application Deadline: 04/07/2025 Address: 500 Capitol Mall Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Roseville, CA (16 miles from Sacramento, CA)
- 45+ days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 45+ days ago
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our...
Demographic Data for Sacramento, CA
Moving to Sacramento, CA? Find some basic demographic data about Sacramento, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Sacramento, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Sacramento, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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