Customer Service Manager Jobs in Pasadena, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker, Santa Monica Market
- Los Angeles, CA (13 miles from Pasadena, CA)
- 3 hours ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 3 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Pomona Main Financial Center
- Pomona, CA (21 miles from Pasadena, CA)
- 7 hours ago
- Pomona, CA (21 miles from Pasadena, CA)
- 7 hours ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
- Fullerton, CA (23 miles from Pasadena, CA)
- 18 hours ago
- Fullerton, CA (23 miles from Pasadena, CA)
- 18 hours ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- City of Industry, CA (3 miles from Pasadena, CA)
- 1 day ago
- City of Industry, CA (3 miles from Pasadena, CA)
- 1 day ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker - Bilingual Mandarin Required
- Monterey Park, CA (6 miles from Pasadena, CA)
- 1 day ago
- Monterey Park, CA (6 miles from Pasadena, CA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Anaheim, CA (23 miles from Pasadena, CA)
- 1 day ago
- Anaheim, CA (23 miles from Pasadena, CA)
- 1 day ago
Sales & Communication Skills: Proven ability to cross-sell and refer products and services effectively. Ability to write and speak in an approachable yet professional manner....
Relationship Banker - Colorado and Eagle Rock - Los Angeles, CA
- Los Angeles, CA (13 miles from Pasadena, CA)
- 2 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 2 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Arcadia - Bilingual in English & Mandarin Required - Arcadia, CA
- Arcadia, CA (6 miles from Pasadena, CA)
- 2 days ago
- Arcadia, CA (6 miles from Pasadena, CA)
- 2 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Receptionist/Front Desk/Client Service Manager
- El Segundo, CA (22 miles from Pasadena, CA)
- 5 days ago
- El Segundo, CA (22 miles from Pasadena, CA)
- 5 days ago
NAIL GARDEN Looking for a friendly, energetic, customer service oriented, professional seeking a position as a receptionist in a very popular, high-end, fast paced and extremely reputable Nail Spa...
Relationship Banker - Glendale Burbank area
- Los Angeles, CA (13 miles from Pasadena, CA)
- 6 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker- Santa Monica Area
- Beverly Hills, CA (15 miles from Pasadena, CA)
- 6 days ago
- Beverly Hills, CA (15 miles from Pasadena, CA)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Customer Service Supervisor, Retail Banking (Hollywood -Los Angeles, CA)
- Los Angeles, CA (13 miles from Pasadena, CA)
- 6 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 6 days ago
offsite presentations such as Financial Literacy Training and Bank at Work presentations Sales Activities Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending...
Relationship Banker - San Fernando Valley East area
- Van Nuys, CA (21 miles from Pasadena, CA)
- 7 days ago
- Van Nuys, CA (21 miles from Pasadena, CA)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Glendale, CA (8 miles from Pasadena, CA)
- 7 days ago
- Glendale, CA (8 miles from Pasadena, CA)
- 7 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Long Beach, CA (23 miles from Pasadena, CA)
- 8 days ago
- Long Beach, CA (23 miles from Pasadena, CA)
- 8 days ago
Works with clients to ensure inquiries/issues are resolved, and analyzes client needs for cross-sell opportunities....
Demographic Data for Pasadena, CA
Moving to Pasadena, CA? Find some basic demographic data about Pasadena, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Pasadena, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Pasadena, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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