Customer Service Manager Jobs in Pasadena, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Senior Client Service Manager- Private Client Services
- Glendale, CA (8 miles from Pasadena, CA)
- 4 days ago
- Glendale, CA (8 miles from Pasadena, CA)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker II (Beverly Hills Branch)
- Beverly Hills, CA (15 miles from Pasadena, CA)
- moments ago
- Beverly Hills, CA (15 miles from Pasadena, CA)
- moments ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Diamond Bar, CA (21 miles from Pasadena, CA)
- 2 hours ago
- Diamond Bar, CA (21 miles from Pasadena, CA)
- 2 hours ago
ESSENTIAL FUNCTIONS New Accounts Perform all aspects of new account opening procedures for all bank products/services....
- Rowland Heights, CA (17 miles from Pasadena, CA)
- 2 hours ago
- Rowland Heights, CA (17 miles from Pasadena, CA)
- 2 hours ago
New Accounts Perform all aspects of new account opening procedures for all bank products/services....
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Relationship Banker Huntington Park
- Huntington Park, CA (12 miles from Pasadena, CA)
- 16 hours ago
- Huntington Park, CA (12 miles from Pasadena, CA)
- 16 hours ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker Adams & Broadway
- Los Angeles, CA (13 miles from Pasadena, CA)
- 16 hours ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 16 hours ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker - Central Heights Market, Bilingual Spanish Required
- Baldwin Park, CA (10 miles from Pasadena, CA)
- 3 days ago
- Baldwin Park, CA (10 miles from Pasadena, CA)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager, (Professional Revenue Cycle) Cedars-Sinai Medical Center
- Los Angeles, CA (13 miles from Pasadena, CA)
- 3 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 3 days ago
Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was tied for #1 in California in U.S. News & World Report's "Best Hospitals 2024-25" rankings, and it's all...
- Walnut, CA (17 miles from Pasadena, CA)
- 4 days ago
- Walnut, CA (17 miles from Pasadena, CA)
- 4 days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Client Service Manager, (Professional Revenue Cycle)
- Los Angeles, CA (13 miles from Pasadena, CA)
- 4 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 4 days ago
Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was tied for #1 in California in U.S. News & World Report's 'Best Hospitals 2024-25' rankings, and it's all...
Receptionist/Front Desk/Client Service Manager
- El Segundo, CA (22 miles from Pasadena, CA)
- 6 days ago
- El Segundo, CA (22 miles from Pasadena, CA)
- 6 days ago
NAIL GARDEN Looking for a friendly, energetic, customer service oriented, professional seeking a position as a receptionist in a very popular, high-end, fast paced and extremely reputable Nail Spa...
- Los Angeles, CA (13 miles from Pasadena, CA)
- 7 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 7 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Glendale Burbank Market - Glendale, CA
- Glendale, CA (8 miles from Pasadena, CA)
- 7 days ago
- Glendale, CA (8 miles from Pasadena, CA)
- 7 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Glendale, CA (8 miles from Pasadena, CA)
- 8 days ago
- Glendale, CA (8 miles from Pasadena, CA)
- 8 days ago
Client Service Manager I Glendale, California Client Service/Account Management 38440 $53,000 - $80,000 Partially Scheduled in the Office Introduction Indulge your passion for problem-solving and...
Client Service Manager Trainee - Achieve July 2025
- Glendale, CA (8 miles from Pasadena, CA)
- 8 days ago
- Glendale, CA (8 miles from Pasadena, CA)
- 8 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for Pasadena, CA
Moving to Pasadena, CA? Find some basic demographic data about Pasadena, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Pasadena, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Pasadena, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Notary Public
- Resolution
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Microsoft PowerPoint
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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