Customer Service Manager Jobs in Palos Verdes Peninsula, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Regional Client Relations Manager, West Coast
- Beverly Hills, CA (20 miles from Palos Verdes Peninsula, CA)
- 1 day ago
- Beverly Hills, CA (20 miles from Palos Verdes Peninsula, CA)
- 1 day ago
Overview The Regional Client Relations Manager, West Coast will be a key leader in shaping the client experience across multiple retail locations within the region. As the in-store field expert,...
Relationship Banker Daly Street
- Los Angeles, CA (15 miles from Palos Verdes Peninsula, CA)
- 2 days ago
- Los Angeles, CA (15 miles from Palos Verdes Peninsula, CA)
- 2 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Seacliff - Huntington Beach CA
- Huntington Beach, CA (22 miles from Palos Verdes Peninsula, CA)
- 2 days ago
- Huntington Beach, CA (22 miles from Palos Verdes Peninsula, CA)
- 2 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Santa Monica Market - Los Angeles, CA
- Los Angeles, CA (15 miles from Palos Verdes Peninsula, CA)
- 3 days ago
- Los Angeles, CA (15 miles from Palos Verdes Peninsula, CA)
- 3 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Senior Relationship Banker
- Huntington Park, CA (16 miles from Palos Verdes Peninsula, CA)
- 4 days ago
- Huntington Park, CA (16 miles from Palos Verdes Peninsula, CA)
- 4 days ago
If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families,...
- Pico Rivera, CA (22 miles from Palos Verdes Peninsula, CA)
- 4 days ago
- Pico Rivera, CA (22 miles from Palos Verdes Peninsula, CA)
- 4 days ago
Job Family Group: Retail Banking Sales & Service Please note that this requisition is for the Pico Rivera and surrounding areas. Branch location will be determined at time of offer....
- Carson, CA (7 miles from Palos Verdes Peninsula, CA)
- 4 days ago
- Carson, CA (7 miles from Palos Verdes Peninsula, CA)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Santa Monica Market - Santa Monica, CA
- Santa Monica, CA (18 miles from Palos Verdes Peninsula, CA)
- 4 days ago
- Santa Monica, CA (18 miles from Palos Verdes Peninsula, CA)
- 4 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- Santa Monica Area
- Beverly Hills, CA (20 miles from Palos Verdes Peninsula, CA)
- 5 days ago
- Beverly Hills, CA (20 miles from Palos Verdes Peninsula, CA)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Relationship Banker - La Brea - Los Angeles, CA
- Los Angeles, CA (15 miles from Palos Verdes Peninsula, CA)
- 9 days ago
- Los Angeles, CA (15 miles from Palos Verdes Peninsula, CA)
- 9 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Los Angeles Coast Market
- Los Angeles, CA (15 miles from Palos Verdes Peninsula, CA)
- 10 days ago
- Los Angeles, CA (15 miles from Palos Verdes Peninsula, CA)
- 10 days ago
Originators....
- Cerritos, CA (17 miles from Palos Verdes Peninsula, CA)
- 11 days ago
- Cerritos, CA (17 miles from Palos Verdes Peninsula, CA)
- 11 days ago
['BMO US', '3.6', 'Retail Relationship Banker', 'Apply on employer site', '', 'Cerritos, CA', '', '$42K - $67K', '\xa0', '(Employer provided)'][]
Relationship Banker - Bixby Knolls - Long Beach CA
- Long Beach, CA (7 miles from Palos Verdes Peninsula, CA)
- 11 days ago
- Long Beach, CA (7 miles from Palos Verdes Peninsula, CA)
- 11 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Orange County Central Market
- Anaheim, CA (24 miles from Palos Verdes Peninsula, CA)
- 13 days ago
- Anaheim, CA (24 miles from Palos Verdes Peninsula, CA)
- 13 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Palos Verdes Peninsula, CA
Moving to Palos Verdes Peninsula, CA? Find some basic demographic data about Palos Verdes Peninsula, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Palos Verdes Peninsula, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Palos Verdes Peninsula, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Policy Development
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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