Customer Service Manager Jobs in Palmdale, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker Canyon Country
- Canyon Country, CA (23 miles from Palmdale, CA)
- 4 days ago
- Canyon Country, CA (23 miles from Palmdale, CA)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Sierra Madre, CA (21 miles from Palmdale, CA)
- 8 days ago
- Sierra Madre, CA (21 miles from Palmdale, CA)
- 8 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Pasadena Market - Pasadena, CA
- Pasadena, CA (23 miles from Palmdale, CA)
- 14 days ago
- Pasadena, CA (23 miles from Palmdale, CA)
- 14 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Glendale Burbank Market - Burbank, CA
- Burbank, CA (24 miles from Palmdale, CA)
- 15 days ago
- Burbank, CA (24 miles from Palmdale, CA)
- 15 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Pasadena, CA
- Pasadena, CA (23 miles from Palmdale, CA)
- 30+ days ago
- Pasadena, CA (23 miles from Palmdale, CA)
- 30+ days ago
Essential Functions: Lender responsible for acquiring, analyzing and maintaining lending client relationships....
- Pasadena, CA (23 miles from Palmdale, CA)
- 45+ days ago
- Pasadena, CA (23 miles from Palmdale, CA)
- 45+ days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - San Fernando Valley East area
- Sun Valley, CA (23 miles from Palmdale, CA)
- 45+ days ago
- Sun Valley, CA (23 miles from Palmdale, CA)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Pasadena, CA (23 miles from Palmdale, CA)
- 90+ days ago
- Pasadena, CA (23 miles from Palmdale, CA)
- 90+ days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Demographic Data for Palmdale, CA
Moving to Palmdale, CA? Find some basic demographic data about Palmdale, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Palmdale, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Palmdale, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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