Customer Service Manager Jobs in Ontario, CA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 29 Jobs

Retail Relationship Banker

  • Covina, CA (14 miles from Ontario, CA)
  • 17 hours ago
  • Covina, CA (14 miles from Ontario, CA)
  • 17 hours ago

Job Family Group: Retail Banking Sales & Service Please note that this requisition is for the Covina and surrounding areas. Branch location will be determined at time of offer....

Relationship Banker Hacienda & Valley

  • City of Industry, CA (21 miles from Ontario, CA)
  • 1 day ago
  • City of Industry, CA (21 miles from Ontario, CA)
  • 1 day ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker Azusa

  • Azusa, CA (15 miles from Ontario, CA)
  • 1 day ago
  • Azusa, CA (15 miles from Ontario, CA)
  • 1 day ago

The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...

Relationship Banker Pomona

  • Pomona, CA (10 miles from Ontario, CA)
  • 1 day ago
  • Pomona, CA (10 miles from Ontario, CA)
  • 1 day ago

The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...

Relationship Banker South El Monte

  • El Monte, CA (22 miles from Ontario, CA)
  • 1 day ago
  • El Monte, CA (22 miles from Ontario, CA)
  • 1 day ago

The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...

Relationship Banker Anaheim Main

  • Anaheim, CA (23 miles from Ontario, CA)
  • 2 days ago
  • Anaheim, CA (23 miles from Ontario, CA)
  • 2 days ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker West Covina Heights

  • West Covina, CA (16 miles from Ontario, CA)
  • 2 days ago
  • West Covina, CA (16 miles from Ontario, CA)
  • 2 days ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker Baldwin Park Marketplace

  • Baldwin Park, CA (18 miles from Ontario, CA)
  • 2 days ago
  • Baldwin Park, CA (18 miles from Ontario, CA)
  • 2 days ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker LP Hacienda & Valley

  • City of Industry, CA (21 miles from Ontario, CA)
  • 3 days ago
  • City of Industry, CA (21 miles from Ontario, CA)
  • 3 days ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker LP Pomona

  • Pomona, CA (10 miles from Ontario, CA)
  • 3 days ago
  • Pomona, CA (10 miles from Ontario, CA)
  • 3 days ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker LP Azusa

  • Azusa, CA (15 miles from Ontario, CA)
  • 6 days ago
  • Azusa, CA (15 miles from Ontario, CA)
  • 6 days ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker - Irvine

  • Irvine, CA (22 miles from Ontario, CA)
  • 7 days ago
  • Irvine, CA (22 miles from Ontario, CA)
  • 7 days ago

At Orange County's Credit Union, we believe in creating a workplace where every voice matters. We are proud recipients of the Peter Barron Stark award for highest associate satisfaction, a...

Relationship Banker - Santa Ana

  • Santa Ana, CA (24 miles from Ontario, CA)
  • 7 days ago
  • Santa Ana, CA (24 miles from Ontario, CA)
  • 7 days ago

At Orange County's Credit Union, we believe in creating a workplace where every voice matters. We are proud recipients of the Peter Barron Stark award for highest associate satisfaction, a...

Relationship Banker - Orange County Central Market

  • Anaheim, CA (23 miles from Ontario, CA)
  • 9 days ago
  • Anaheim, CA (23 miles from Ontario, CA)
  • 9 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker -San Bernardino-Victorville Market

  • Grand Terrace, CA (19 miles from Ontario, CA)
  • 12 days ago
  • Grand Terrace, CA (19 miles from Ontario, CA)
  • 12 days ago

Originator Shift: 1st shift (United States of America) Hours Per Week: 40...

Demographic Data for Ontario, CA

Moving to Ontario, CA? Find some basic demographic data about Ontario, CA below.


Local
National
178,152
5,054
Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Ontario, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Ontario, CA offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Ontario, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



Customer Service Manager Related Career Advice Articles

banker looking at charts on laptop
How to Decide Between Investment Banking and Commercial Banking

Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.

Read article »
personal banker going over paperwork with her clients
Career Spotlight: Personal Banker

What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.

Read article »