Customer Service Manager Jobs in Ontario, CA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 29 Jobs

Retail Relationship Banker

Covina, CA (14 miles from Ontario, CA)
17 hours ago

Covina, CA (14 miles from Ontario, CA)
17 hours ago

Job Family Group: Retail Banking Sales & Service Please note that this requisition is for the Covina and surrounding areas. Branch location will be determined at time of offer....

Relationship Banker Hacienda & Valley

City of Industry, CA (21 miles from Ontario, CA)
1 day ago

City of Industry, CA (21 miles from Ontario, CA)
1 day ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker Azusa

Azusa, CA (15 miles from Ontario, CA)
1 day ago

Azusa, CA (15 miles from Ontario, CA)
1 day ago

The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...

Relationship Banker Pomona

Pomona, CA (10 miles from Ontario, CA)
1 day ago

Pomona, CA (10 miles from Ontario, CA)
1 day ago

Relationship Banker South El Monte

El Monte, CA (22 miles from Ontario, CA)
1 day ago

El Monte, CA (22 miles from Ontario, CA)
1 day ago

Relationship Banker Anaheim Main

Anaheim, CA (23 miles from Ontario, CA)
2 days ago

Anaheim, CA (23 miles from Ontario, CA)
2 days ago

Relationship Banker West Covina Heights

West Covina, CA (16 miles from Ontario, CA)
2 days ago

West Covina, CA (16 miles from Ontario, CA)
2 days ago

Relationship Banker Baldwin Park Marketplace

Baldwin Park, CA (18 miles from Ontario, CA)
2 days ago

Baldwin Park, CA (18 miles from Ontario, CA)
2 days ago

Relationship Banker LP Hacienda & Valley

City of Industry, CA (21 miles from Ontario, CA)
3 days ago

City of Industry, CA (21 miles from Ontario, CA)
3 days ago

Relationship Banker LP Pomona

Pomona, CA (10 miles from Ontario, CA)
3 days ago

Pomona, CA (10 miles from Ontario, CA)
3 days ago

Relationship Banker LP Azusa

Azusa, CA (15 miles from Ontario, CA)
6 days ago

Azusa, CA (15 miles from Ontario, CA)
6 days ago

Relationship Banker - Irvine

Irvine, CA (22 miles from Ontario, CA)
7 days ago

Irvine, CA (22 miles from Ontario, CA)
7 days ago

At Orange County's Credit Union, we believe in creating a workplace where every voice matters. We are proud recipients of the Peter Barron Stark award for highest associate satisfaction, a...

Relationship Banker - Santa Ana

Santa Ana, CA (24 miles from Ontario, CA)
7 days ago

Santa Ana, CA (24 miles from Ontario, CA)
7 days ago

At Orange County's Credit Union, we believe in creating a workplace where every voice matters. We are proud recipients of the Peter Barron Stark award for highest associate satisfaction, a...

Relationship Banker - Orange County Central Market

Anaheim, CA (23 miles from Ontario, CA)
9 days ago

Anaheim, CA (23 miles from Ontario, CA)
9 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker -San Bernardino-Victorville Market

Grand Terrace, CA (19 miles from Ontario, CA)
12 days ago

Grand Terrace, CA (19 miles from Ontario, CA)
12 days ago

Originator Shift: 1st shift (United States of America) Hours Per Week: 40...

View all 29 jobs

Demographic Data for Ontario, CA

Moving to Ontario, CA? Find some basic demographic data about Ontario, CA below.

Median Age

Average Household Income

Home Value vs Household Income in Ontario, CA

Local

National

Total Population

178,152

Number of Businesses

5,054

City Size

Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Ontario, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Ontario, CA offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.5%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Ontario, CA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Manager Related Career Advice Articles

How to Decide Between Investment Banking and Commercial Banking

Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.

Read article »

personal banker going over paperwork with her clients

Career Spotlight: Personal Banker

What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.

Read article »