Customer Service Manager Jobs in Newport Coast, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Huntington Beach Market - Huntington Beach CA
- Garden Grove, CA (14 miles from Newport Coast, CA)
- 1 day ago
- Garden Grove, CA (14 miles from Newport Coast, CA)
- 1 day ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Seacliff - Huntington Beach CA
- Huntington Beach, CA (12 miles from Newport Coast, CA)
- 6 days ago
- Huntington Beach, CA (12 miles from Newport Coast, CA)
- 6 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Orange County Central Market
- Laguna Niguel, CA (4 miles from Newport Coast, CA)
- 7 days ago
- Laguna Niguel, CA (4 miles from Newport Coast, CA)
- 7 days ago
Originators....
Relationship Banker - Orange County West Coast
- Corona del Mar, CA (2 miles from Newport Coast, CA)
- 7 days ago
- Corona del Mar, CA (2 miles from Newport Coast, CA)
- 7 days ago
Originators....
- Irvine, CA (11 miles from Newport Coast, CA)
- 7 days ago
- Irvine, CA (11 miles from Newport Coast, CA)
- 7 days ago
This position reports on-site. Summary: This position is responsible for generating new deposits, commercial and real estate loan sales volume through new and existing profitable individual...
- Irvine, CA (11 miles from Newport Coast, CA)
- 14 days ago
- Irvine, CA (11 miles from Newport Coast, CA)
- 14 days ago
At Orange County's Credit Union, we believe in creating a workplace where every voice matters. We are proud recipients of the Peter Barron Stark award for highest associate satisfaction, a...
Relationship Banker - Santa Ana
- Santa Ana, CA (10 miles from Newport Coast, CA)
- 14 days ago
- Santa Ana, CA (10 miles from Newport Coast, CA)
- 14 days ago
At Orange County's Credit Union, we believe in creating a workplace where every voice matters. We are proud recipients of the Peter Barron Stark award for highest associate satisfaction, a...
Relationship Banker - Orange Coast East Market
- Newport Beach, CA
- 20 days ago
- Newport Beach, CA
- 20 days ago
Originators....
- Irvine, CA (11 miles from Newport Coast, CA)
- 20 days ago
- Irvine, CA (11 miles from Newport Coast, CA)
- 20 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
- Anaheim, CA (19 miles from Newport Coast, CA)
- 20 days ago
- Anaheim, CA (19 miles from Newport Coast, CA)
- 20 days ago
Brookhurst Job Family Group: Retail Banking Sales & Service Please note that this requisition is for the Anaheim and surrounding areas. Branch location will be determined at time of offer....
Relationship Banker - Irvine Market, Irvine CA - Language required Mandarin
- Irvine, CA (11 miles from Newport Coast, CA)
- 23 days ago
- Irvine, CA (11 miles from Newport Coast, CA)
- 23 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Laguna Beach Market - Aliso Viejo, CA
- Aliso Viejo, CA (6 miles from Newport Coast, CA)
- 23 days ago
- Aliso Viejo, CA (6 miles from Newport Coast, CA)
- 23 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager - Water/Wastewater
- Irvine, CA (11 miles from Newport Coast, CA)
- 25 days ago
- Irvine, CA (11 miles from Newport Coast, CA)
- 25 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
- Cypress, CA (19 miles from Newport Coast, CA)
- 30+ days ago
- Cypress, CA (19 miles from Newport Coast, CA)
- 30+ days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
- Santa Ana, CA (10 miles from Newport Coast, CA)
- 30+ days ago
- Santa Ana, CA (10 miles from Newport Coast, CA)
- 30+ days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Demographic Data for Newport Coast, CA
Moving to Newport Coast, CA? Find some basic demographic data about Newport Coast, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Newport Coast, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Newport Coast, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Listening
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Collaboration
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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