Customer Service Manager Jobs in Newport Beach, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Irvine, CA (11 miles from Newport Beach, CA)
- 10 days ago
- Irvine, CA (11 miles from Newport Beach, CA)
- 10 days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
- Fullerton, CA (19 miles from Newport Beach, CA)
- 15 hours ago
- Fullerton, CA (19 miles from Newport Beach, CA)
- 15 hours ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Anaheim, CA (19 miles from Newport Beach, CA)
- 1 day ago
- Anaheim, CA (19 miles from Newport Beach, CA)
- 1 day ago
Sales & Communication Skills: Proven ability to cross-sell and refer products and services effectively. Ability to write and speak in an approachable yet professional manner....
- Irvine, CA (11 miles from Newport Beach, CA)
- 2 days ago
- Irvine, CA (11 miles from Newport Beach, CA)
- 2 days ago
function with loan origination and processing functions required....
Relationship Banker - Orange County North Market
- Orange, CA (13 miles from Newport Beach, CA)
- 2 days ago
- Orange, CA (13 miles from Newport Beach, CA)
- 2 days ago
Originators....
Relationship Banker - Orange County Central Market - Bilingual Spanish Required
- Fountain Valley, CA (10 miles from Newport Beach, CA)
- 2 days ago
- Fountain Valley, CA (10 miles from Newport Beach, CA)
- 2 days ago
Originators....
Relationship Banker - Huntington Harbour - Huntington Beach CA
- Huntington Beach, CA (12 miles from Newport Beach, CA)
- 10 days ago
- Huntington Beach, CA (12 miles from Newport Beach, CA)
- 10 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Newport Beach Market - Vietnamese Required
- Santa Ana, CA (10 miles from Newport Beach, CA)
- 12 days ago
- Santa Ana, CA (10 miles from Newport Beach, CA)
- 12 days ago
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Newport Beach Market - Mandarin Required
- Santa Ana, CA (10 miles from Newport Beach, CA)
- 13 days ago
- Santa Ana, CA (10 miles from Newport Beach, CA)
- 13 days ago
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Yorba Linda
- Yorba Linda, CA (20 miles from Newport Beach, CA)
- 16 days ago
- Yorba Linda, CA (20 miles from Newport Beach, CA)
- 16 days ago
Sales & Communication Skills: Proven ability to cross-sell and refer products and services effectively. Ability to write and speak in an approachable yet professional manner....
Relationship Banker - Garden Grove Harbor - Garden Grove, CA
- Garden Grove, CA (14 miles from Newport Beach, CA)
- 21 days ago
- Garden Grove, CA (14 miles from Newport Beach, CA)
- 21 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Brea Market - Placentia, CA
- Placentia, CA (19 miles from Newport Beach, CA)
- 22 days ago
- Placentia, CA (19 miles from Newport Beach, CA)
- 22 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Laguna Beach Market - Laguna Niguel, CA
- Laguna Niguel, CA (4 miles from Newport Beach, CA)
- 22 days ago
- Laguna Niguel, CA (4 miles from Newport Beach, CA)
- 22 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Orange Coast West Coast Market
- Garden Grove, CA (14 miles from Newport Beach, CA)
- 27 days ago
- Garden Grove, CA (14 miles from Newport Beach, CA)
- 27 days ago
Originators....
Demographic Data for Newport Beach, CA
Moving to Newport Beach, CA? Find some basic demographic data about Newport Beach, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Newport Beach, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Newport Beach, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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