Customer Service Manager Jobs in Newhall, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Personal Lines Client Service Manager - Premier Team
- Woodland Hills, CA (20 miles from Newhall, CA)
- 4 days ago
- Woodland Hills, CA (20 miles from Newhall, CA)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- South Pasadena, CA (24 miles from Newhall, CA)
- 1 day ago
- South Pasadena, CA (24 miles from Newhall, CA)
- 1 day ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Ventura Valley Market - Agoura Hills, CA
- Agoura Hills, CA (22 miles from Newhall, CA)
- 2 days ago
- Agoura Hills, CA (22 miles from Newhall, CA)
- 2 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Northridge, CA (9 miles from Newhall, CA)
- 2 days ago
- Northridge, CA (9 miles from Newhall, CA)
- 2 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Pasadena Market - Pasadena, CA
- Pasadena, CA (23 miles from Newhall, CA)
- 7 days ago
- Pasadena, CA (23 miles from Newhall, CA)
- 7 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Glendale Burbank Market - Burbank, CA
- Burbank, CA (14 miles from Newhall, CA)
- 9 days ago
- Burbank, CA (14 miles from Newhall, CA)
- 9 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - San Fernando Valley West area
- Northridge, CA (9 miles from Newhall, CA)
- 10 days ago
- Northridge, CA (9 miles from Newhall, CA)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Santa Clarita - Antelope Valley Area
- Santa Clarita, CA (10 miles from Newhall, CA)
- 15 days ago
- Santa Clarita, CA (10 miles from Newhall, CA)
- 15 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Encino, CA (14 miles from Newhall, CA)
- 27 days ago
- Encino, CA (14 miles from Newhall, CA)
- 27 days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Relationship Banker - Pasadena, CA
- Pasadena, CA (23 miles from Newhall, CA)
- 29 days ago
- Pasadena, CA (23 miles from Newhall, CA)
- 29 days ago
Essential Functions: Lender responsible for acquiring, analyzing and maintaining lending client relationships....
- Pasadena, CA (23 miles from Newhall, CA)
- 45+ days ago
- Pasadena, CA (23 miles from Newhall, CA)
- 45+ days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Branch Relationship Banker - Santa Monica, CA
- Santa Monica, CA (23 miles from Newhall, CA)
- 45+ days ago
- Santa Monica, CA (23 miles from Newhall, CA)
- 45+ days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Relationship Banker - San Fernando Valley East area
- Studio City, CA (15 miles from Newhall, CA)
- 45+ days ago
- Studio City, CA (15 miles from Newhall, CA)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Newhall, CA
Moving to Newhall, CA? Find some basic demographic data about Newhall, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Newhall, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Newhall, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »