Customer Service Manager Jobs in Newark, CA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 24 Jobs

Client Service Manager

  • Walnut Creek, CA (24 miles from Newark, CA)
  • 30+ days ago
  • Walnut Creek, CA (24 miles from Newark, CA)
  • 30+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker

  • Walnut Creek, CA (24 miles from Newark, CA)
  • 10 hours ago
  • Walnut Creek, CA (24 miles from Newark, CA)
  • 10 hours ago

Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....

Relationship Banker II

  • Mountain View, CA (7 miles from Newark, CA)
  • 4 days ago
  • Mountain View, CA (7 miles from Newark, CA)
  • 4 days ago

Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....

Senior Relationship Banker

  • Monte Vista, CA (15 miles from Newark, CA)
  • 4 days ago
  • Monte Vista, CA (15 miles from Newark, CA)
  • 4 days ago

In addition, the Senior Relationship Banker is responsible for developing direct and indirect sales growth including but not limited to mortgage and auto lending....

Relationship Banker

  • San Jose, CA (15 miles from Newark, CA)
  • 4 days ago
  • San Jose, CA (15 miles from Newark, CA)
  • 4 days ago

The Relationship Banker assists members with a full range of financial products and services in a retail branch setting, including banking transactions, product sales, handling negotiables and...

Relationship Banker - Peninsula South area

  • Sunnyvale, CA (9 miles from Newark, CA)
  • 4 days ago
  • Sunnyvale, CA (9 miles from Newark, CA)
  • 4 days ago

Originators Shift: 1st shift (United States of America) Hours Per Week: 40...

Retail Relationship Banker

  • Menlo Park, CA (8 miles from Newark, CA)
  • 7 days ago
  • Menlo Park, CA (8 miles from Newark, CA)
  • 7 days ago

Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Relationship Banker - Peninsula North

  • San Mateo, CA (15 miles from Newark, CA)
  • 10 days ago
  • San Mateo, CA (15 miles from Newark, CA)
  • 10 days ago

Originators Shift: 1st shift (United States of America) Hours Per Week: 40...

Client Service Manager - Manufacturing

  • Walnut Creek, CA (24 miles from Newark, CA)
  • 13 days ago
  • Walnut Creek, CA (24 miles from Newark, CA)
  • 13 days ago

Client Service Manager - Manufacturing Brown and Caldwell life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k) United States, California, Los Angeles 201...

Remote Work

Relationship Banker - Palo Alto Market - Menlo Park, CA

  • Menlo Park, CA (8 miles from Newark, CA)
  • 15 days ago
  • Menlo Park, CA (8 miles from Newark, CA)
  • 15 days ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

  • Milpitas, CA (14 miles from Newark, CA)
  • 17 days ago
  • Milpitas, CA (14 miles from Newark, CA)
  • 17 days ago

Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....

Retail Relationship Banker

  • Danville, CA (21 miles from Newark, CA)
  • 20 days ago
  • Danville, CA (21 miles from Newark, CA)
  • 20 days ago

Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Regional Relationship Banker II

  • San Jose, CA (15 miles from Newark, CA)
  • 21 days ago
  • San Jose, CA (15 miles from Newark, CA)
  • 21 days ago

New Accounts Perform all aspects of new account opening procedures for all bank products/services....

Relationship Banker - Silicon Valley Market - Sunnyvale, CA

  • Sunnyvale, CA (9 miles from Newark, CA)
  • 30+ days ago
  • Sunnyvale, CA (9 miles from Newark, CA)
  • 30+ days ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

  • Burlingame, CA (17 miles from Newark, CA)
  • 30+ days ago
  • Burlingame, CA (17 miles from Newark, CA)
  • 30+ days ago

Works with clients to ensure inquiries/issues are resolved, and analyzes client needs for cross-sell opportunities....

Demographic Data for Newark, CA

Moving to Newark, CA? Find some basic demographic data about Newark, CA below.


Local
National
47,533
1,210
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Manager Jobs in Newark, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Newark, CA offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Newark, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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