Customer Service Manager Jobs in National City, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Staff Resource Pool - SRP Relationship Banker
- San Diego, CA (6 miles from National City, CA)
- 1 day ago
- San Diego, CA (6 miles from National City, CA)
- 1 day ago
SRP pays an additional $1.50 an hour for every hour worked! Why? Because the members of this very unique Team are the epitome of “Everything, Everywhere, All At Once”. They may start their day at...
Relationship Banker - El Cajon
- El Cajon, CA (14 miles from National City, CA)
- 1 day ago
- El Cajon, CA (14 miles from National City, CA)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
La Mesa - Senior Relationship Banker
- La Mesa, CA (8 miles from National City, CA)
- 1 day ago
- La Mesa, CA (8 miles from National City, CA)
- 1 day ago
Have you decided that you want to take the next step in your financial institution career and get onto the MANAGEMENT track? Are you ready to learn more operational duties while leveraging your...
Relationship Banker - La Jolla Girard
- La Jolla, CA (16 miles from National City, CA)
- 7 days ago
- La Jolla, CA (16 miles from National City, CA)
- 7 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Broadway Centre
- Lemon Grove, CA (5 miles from National City, CA)
- 8 days ago
- Lemon Grove, CA (5 miles from National City, CA)
- 8 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- San Diego, CA (6 miles from National City, CA)
- 23 days ago
- San Diego, CA (6 miles from National City, CA)
- 23 days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
- San Diego, CA (6 miles from National City, CA)
- 29 days ago
- San Diego, CA (6 miles from National City, CA)
- 29 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Client Service Manager - Water/Wastewater
- San Diego, CA (6 miles from National City, CA)
- 29 days ago
- San Diego, CA (6 miles from National City, CA)
- 29 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
Relationship Banker - San Diego South
- Bonita, CA (4 miles from National City, CA)
- 30+ days ago
- Bonita, CA (4 miles from National City, CA)
- 30+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker -Escondido-Oceanside Market
- San Diego, CA (6 miles from National City, CA)
- 30+ days ago
- San Diego, CA (6 miles from National City, CA)
- 30+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - San Diego North
- El Cajon, CA (14 miles from National City, CA)
- 45+ days ago
- El Cajon, CA (14 miles from National City, CA)
- 45+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Irvine/ San Diego Client Service Manager - Water, Wastewater
- San Diego, CA (6 miles from National City, CA)
- 45+ days ago
- San Diego, CA (6 miles from National City, CA)
- 45+ days ago
BC is excited to offer a fantastic opportunity to drive our sales strategy in the vibrant Southern California market for water and wastewater engineering and consulting services. As a Client...
- San Diego, CA (6 miles from National City, CA)
- 60+ days ago
- San Diego, CA (6 miles from National City, CA)
- 60+ days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Demographic Data for National City, CA
Moving to National City, CA? Find some basic demographic data about National City, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in National City, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in National City, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »