Customer Service Manager Jobs in Morgan Hill, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- San Jose, CA (18 miles from Morgan Hill, CA)
- 3 days ago
- San Jose, CA (18 miles from Morgan Hill, CA)
- 3 days ago
The Relationship Banker assists members with a full range of financial products and services in a retail branch setting, including banking transactions, product sales, handling negotiables and...
- Milpitas, CA (20 miles from Morgan Hill, CA)
- 16 days ago
- Milpitas, CA (20 miles from Morgan Hill, CA)
- 16 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Regional Relationship Banker II
- San Jose, CA (18 miles from Morgan Hill, CA)
- 19 days ago
- San Jose, CA (18 miles from Morgan Hill, CA)
- 19 days ago
New Accounts Perform all aspects of new account opening procedures for all bank products/services....
- Newman, CA (24 miles from Morgan Hill, CA)
- 27 days ago
- Newman, CA (24 miles from Morgan Hill, CA)
- 27 days ago
Job Family Group: Retail Banking Sales & Service This is a part-time 36 hours a week position. Delivers exceptional service to BMO customers and prospects....
- Saratoga, CA (24 miles from Morgan Hill, CA)
- 29 days ago
- Saratoga, CA (24 miles from Morgan Hill, CA)
- 29 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Demographic Data for Morgan Hill, CA
Moving to Morgan Hill, CA? Find some basic demographic data about Morgan Hill, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Morgan Hill, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Morgan Hill, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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