Customer Service Manager Jobs in Millbrae, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- San Mateo, CA (4 miles from Millbrae, CA)
- 3 hours ago
- San Mateo, CA (4 miles from Millbrae, CA)
- 3 hours ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Relationship Banker - Mountain View Branch - Mountain View, CA
- Mountain View, CA (23 miles from Millbrae, CA)
- 1 day ago
- Mountain View, CA (23 miles from Millbrae, CA)
- 1 day ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Associate Relationship Banker - Van Ness & McAllister Branch - San Francisco, CA
- San Francisco, CA (12 miles from Millbrae, CA)
- 5 days ago
- San Francisco, CA (12 miles from Millbrae, CA)
- 5 days ago
Required qualifications, capabilities, and skills 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success...
- Mountain View, CA (23 miles from Millbrae, CA)
- 5 days ago
- Mountain View, CA (23 miles from Millbrae, CA)
- 5 days ago
ESSENTIAL FUNCTIONS New Accounts Perform all aspects of new account opening procedures for all bank products/services....
Relationship Banker - Peninsula South area
- Mountain View, CA (23 miles from Millbrae, CA)
- 6 days ago
- Mountain View, CA (23 miles from Millbrae, CA)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Golden Gate Market - San Francisco, CA
- San Francisco, CA (12 miles from Millbrae, CA)
- 7 days ago
- San Francisco, CA (12 miles from Millbrae, CA)
- 7 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- San Francisco, CA (12 miles from Millbrae, CA)
- 8 days ago
- San Francisco, CA (12 miles from Millbrae, CA)
- 8 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Menlo Park, CA (15 miles from Millbrae, CA)
- 9 days ago
- Menlo Park, CA (15 miles from Millbrae, CA)
- 9 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Assoicate Relationship Banker Van Ness & McAllister Branch San Francisco, CA
- San Francisco, CA (12 miles from Millbrae, CA)
- 9 days ago
- San Francisco, CA (12 miles from Millbrae, CA)
- 9 days ago
Required qualifications, capabilities, and skills 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success...
Relationship Banker - Peninsula North
- San Mateo, CA (4 miles from Millbrae, CA)
- 12 days ago
- San Mateo, CA (4 miles from Millbrae, CA)
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - San Francisco Financial area
- San Francisco, CA (12 miles from Millbrae, CA)
- 29 days ago
- San Francisco, CA (12 miles from Millbrae, CA)
- 29 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Burlingame, CA (2 miles from Millbrae, CA)
- 30+ days ago
- Burlingame, CA (2 miles from Millbrae, CA)
- 30+ days ago
Works with clients to ensure inquiries/issues are resolved, and analyzes client needs for cross-sell opportunities....
Relationship Banker - Oakland Chinatown area
- Oakland, CA (16 miles from Millbrae, CA)
- 45+ days ago
- Oakland, CA (16 miles from Millbrae, CA)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - San Francisco West
- San Francisco, CA (12 miles from Millbrae, CA)
- 45+ days ago
- San Francisco, CA (12 miles from Millbrae, CA)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - San Francisco West - bilingual Cantonese required
- San Francisco, CA (12 miles from Millbrae, CA)
- 45+ days ago
- San Francisco, CA (12 miles from Millbrae, CA)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Millbrae, CA
Moving to Millbrae, CA? Find some basic demographic data about Millbrae, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Millbrae, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Millbrae, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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