Customer Service Manager Jobs in Martinez, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker Dublin Plaza
- Dublin, CA (22 miles from Martinez, CA)
- 6 hours ago
- Dublin, CA (22 miles from Martinez, CA)
- 6 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Hayward, CA (21 miles from Martinez, CA)
- 16 hours ago
- Hayward, CA (21 miles from Martinez, CA)
- 16 hours ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Walnut Creek, CA (8 miles from Martinez, CA)
- 7 days ago
- Walnut Creek, CA (8 miles from Martinez, CA)
- 7 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Benicia, CA (8 miles from Martinez, CA)
- 11 days ago
- Benicia, CA (8 miles from Martinez, CA)
- 11 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Golden Gate Market - San Francisco, CA
- San Francisco, CA (19 miles from Martinez, CA)
- 12 days ago
- San Francisco, CA (19 miles from Martinez, CA)
- 12 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager - Manufacturing
- Walnut Creek, CA (8 miles from Martinez, CA)
- 20 days ago
- Walnut Creek, CA (8 miles from Martinez, CA)
- 20 days ago
Client Service Manager - Manufacturing Brown and Caldwell life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k) United States, California, Los Angeles 201...
Remote WorkRelationship Banker - Brentwood Financial Center
- Brentwood, CA (23 miles from Martinez, CA)
- 24 days ago
- Brentwood, CA (23 miles from Martinez, CA)
- 24 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - San Francisco Financial area
- San Francisco, CA (19 miles from Martinez, CA)
- 30+ days ago
- San Francisco, CA (19 miles from Martinez, CA)
- 30+ days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - San Rafael area
- San Rafael, CA (19 miles from Martinez, CA)
- 30+ days ago
- San Rafael, CA (19 miles from Martinez, CA)
- 30+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
- Walnut Creek, CA (8 miles from Martinez, CA)
- 45+ days ago
- Walnut Creek, CA (8 miles from Martinez, CA)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Oakland Chinatown area
- Oakland, CA (14 miles from Martinez, CA)
- 45+ days ago
- Oakland, CA (14 miles from Martinez, CA)
- 45+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - San Francisco West
- San Francisco, CA (19 miles from Martinez, CA)
- 45+ days ago
- San Francisco, CA (19 miles from Martinez, CA)
- 45+ days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - San Francisco West - bilingual Cantonese required
- San Francisco, CA (19 miles from Martinez, CA)
- 45+ days ago
- San Francisco, CA (19 miles from Martinez, CA)
- 45+ days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Richmond area
- Richmond, CA (12 miles from Martinez, CA)
- 45+ days ago
- Richmond, CA (12 miles from Martinez, CA)
- 45+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Dublin area
- Dublin, CA (22 miles from Martinez, CA)
- 45+ days ago
- Dublin, CA (22 miles from Martinez, CA)
- 45+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Demographic Data for Martinez, CA
Moving to Martinez, CA? Find some basic demographic data about Martinez, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Martinez, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Martinez, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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