Customer Service Manager Jobs in Manhattan Beach, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Personal Lines Client Service Manager - Premier Team
- Woodland Hills, CA (22 miles from Manhattan Beach, CA)
- 4 days ago
- Woodland Hills, CA (22 miles from Manhattan Beach, CA)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - La Brea - Los Angeles, CA
- Los Angeles, CA (10 miles from Manhattan Beach, CA)
- 4 hours ago
- Los Angeles, CA (10 miles from Manhattan Beach, CA)
- 4 hours ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker Whittier and Indiana
- Los Angeles, CA (10 miles from Manhattan Beach, CA)
- 17 hours ago
- Los Angeles, CA (10 miles from Manhattan Beach, CA)
- 17 hours ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker Downtown Los Angeles
- Los Angeles, CA (10 miles from Manhattan Beach, CA)
- 18 hours ago
- Los Angeles, CA (10 miles from Manhattan Beach, CA)
- 18 hours ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker - Los Angeles Coast Market
- Los Angeles, CA (10 miles from Manhattan Beach, CA)
- 21 hours ago
- Los Angeles, CA (10 miles from Manhattan Beach, CA)
- 21 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker Wilshire Lucas
- Los Angeles, CA (10 miles from Manhattan Beach, CA)
- 1 day ago
- Los Angeles, CA (10 miles from Manhattan Beach, CA)
- 1 day ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
- South Pasadena, CA (20 miles from Manhattan Beach, CA)
- 1 day ago
- South Pasadena, CA (20 miles from Manhattan Beach, CA)
- 1 day ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Cerritos, CA (18 miles from Manhattan Beach, CA)
- 2 days ago
- Cerritos, CA (18 miles from Manhattan Beach, CA)
- 2 days ago
['BMO US', '3.6', 'Retail Relationship Banker', 'Apply on employer site', '', 'Cerritos, CA', '', '$42K - $67K', '\xa0', '(Employer provided)'][]
Relationship Banker Compton Gateway
- Compton, CA (9 miles from Manhattan Beach, CA)
- 2 days ago
- Compton, CA (9 miles from Manhattan Beach, CA)
- 2 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
- Commerce, CA (15 miles from Manhattan Beach, CA)
- 2 days ago
- Commerce, CA (15 miles from Manhattan Beach, CA)
- 2 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
- Vernon, CA (13 miles from Manhattan Beach, CA)
- 2 days ago
- Vernon, CA (13 miles from Manhattan Beach, CA)
- 2 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker - Bixby Knolls - Long Beach CA
- Long Beach, CA (9 miles from Manhattan Beach, CA)
- 2 days ago
- Long Beach, CA (9 miles from Manhattan Beach, CA)
- 2 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker Palos Verdes
- Rolling Hills, CA (8 miles from Manhattan Beach, CA)
- 3 days ago
- Rolling Hills, CA (8 miles from Manhattan Beach, CA)
- 3 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker - Orange County Central Market
- La Palma, CA (20 miles from Manhattan Beach, CA)
- 4 days ago
- La Palma, CA (20 miles from Manhattan Beach, CA)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Hollywood & Western - Los Angeles, CA
- Los Angeles, CA (10 miles from Manhattan Beach, CA)
- 4 days ago
- Los Angeles, CA (10 miles from Manhattan Beach, CA)
- 4 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Manhattan Beach, CA
Moving to Manhattan Beach, CA? Find some basic demographic data about Manhattan Beach, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Manhattan Beach, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Manhattan Beach, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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