Customer Service Manager Jobs in Los Angeles, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Anaheim, CA (18 miles from Los Angeles, CA)
- 30+ days ago
- Anaheim, CA (18 miles from Los Angeles, CA)
- 30+ days ago
Brookhurst Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Personal Lines Client Service Manager - Private Client
- Glendale, CA (13 miles from Los Angeles, CA)
- 4 days ago
- Glendale, CA (13 miles from Los Angeles, CA)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Glendale, CA (13 miles from Los Angeles, CA)
- 12 days ago
- Glendale, CA (13 miles from Los Angeles, CA)
- 12 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Encino, CA (20 miles from Los Angeles, CA)
- 2 days ago
- Encino, CA (20 miles from Los Angeles, CA)
- 2 days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Relationship Banker - South Bay Market
- Hawthorne, CA (7 miles from Los Angeles, CA)
- 3 days ago
- Hawthorne, CA (7 miles from Los Angeles, CA)
- 3 days ago
Originators....
Relationship Banker - Pasadena, CA
- Pasadena, CA (13 miles from Los Angeles, CA)
- 4 days ago
- Pasadena, CA (13 miles from Los Angeles, CA)
- 4 days ago
Essential Functions: Lender responsible for acquiring, analyzing and maintaining lending client relationships....
Relationship Banker - Central Heights Market, Bilingual Mandarin Required
- Hacienda Heights, CA (15 miles from Los Angeles, CA)
- 4 days ago
- Hacienda Heights, CA (15 miles from Los Angeles, CA)
- 4 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Brea Market - Anaheim, CA
- Anaheim, CA (18 miles from Los Angeles, CA)
- 5 days ago
- Anaheim, CA (18 miles from Los Angeles, CA)
- 5 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Downtown LA Market - Los Angeles, CA
- Los Angeles, CA
- 5 days ago
- Los Angeles, CA
- 5 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Central OC Market - Garden Grove, CA
- Garden Grove, CA (22 miles from Los Angeles, CA)
- 5 days ago
- Garden Grove, CA (22 miles from Los Angeles, CA)
- 5 days ago
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Pacific Palisades - Pacific Palisades, CA
- Pacific Palisades, CA (18 miles from Los Angeles, CA)
- 5 days ago
- Pacific Palisades, CA (18 miles from Los Angeles, CA)
- 5 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Sherman Oaks, CA (17 miles from Los Angeles, CA)
- 5 days ago
- Sherman Oaks, CA (17 miles from Los Angeles, CA)
- 5 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - LA North Orange
- La Mirada, CA (14 miles from Los Angeles, CA)
- 7 days ago
- La Mirada, CA (14 miles from Los Angeles, CA)
- 7 days ago
Originators....
Relationship Banker - Los Angeles Gateway
- Marina del Rey, CA (11 miles from Los Angeles, CA)
- 7 days ago
- Marina del Rey, CA (11 miles from Los Angeles, CA)
- 7 days ago
Originators....
- Rosemead, CA (11 miles from Los Angeles, CA)
- 10 days ago
- Rosemead, CA (11 miles from Los Angeles, CA)
- 10 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Demographic Data for Los Angeles, CA
Moving to Los Angeles, CA? Find some basic demographic data about Los Angeles, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Los Angeles, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Los Angeles, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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