Customer Service Manager Jobs in Long Beach, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Stanton, CA (15 miles from Long Beach, CA)
- 60+ days ago
- Stanton, CA (15 miles from Long Beach, CA)
- 60+ days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Arcadia, CA (24 miles from Long Beach, CA)
- 1 day ago
- Arcadia, CA (24 miles from Long Beach, CA)
- 1 day ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
- Los Angeles, CA (10 miles from Long Beach, CA)
- 1 day ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 1 day ago
Client Service Manager (Floor Manager) Salary: $68,640-$75,000, depending on experience Location: VCA West Los Angeles Animal Hospital - Los Angeles, CA VCA West Los Angeles Animal Hospital is an...
Relationship Banker - Los Angeles Downtown area
- Los Angeles, CA (10 miles from Long Beach, CA)
- 1 day ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Brea, CA (22 miles from Long Beach, CA)
- 2 days ago
- Brea, CA (22 miles from Long Beach, CA)
- 2 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Buena Park - Buena Park CA
- Buena Park, CA (14 miles from Long Beach, CA)
- 2 days ago
- Buena Park, CA (14 miles from Long Beach, CA)
- 2 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker Imperial Gateway
- Huntington Park, CA (10 miles from Long Beach, CA)
- 2 days ago
- Huntington Park, CA (10 miles from Long Beach, CA)
- 2 days ago
Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies....
Relationship Banker - Downtown LA Market - Los Angeles, CA
- Los Angeles, CA (10 miles from Long Beach, CA)
- 3 days ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 3 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Phoenix Area
- Glendale, CA (23 miles from Long Beach, CA)
- 4 days ago
- Glendale, CA (23 miles from Long Beach, CA)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Central Heights Market, Bilingual Mandarin Required
- Rowland Heights, CA (23 miles from Long Beach, CA)
- 5 days ago
- Rowland Heights, CA (23 miles from Long Beach, CA)
- 5 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Los Angeles Coast Market Relationship Banker - Los Angeles Coast Market
- Long Beach, CA
- 6 days ago
- Long Beach, CA
- 6 days ago
Originators....
- Westminster, CA (16 miles from Long Beach, CA)
- 6 days ago
- Westminster, CA (16 miles from Long Beach, CA)
- 6 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- La Palma, CA (12 miles from Long Beach, CA)
- 6 days ago
- La Palma, CA (12 miles from Long Beach, CA)
- 6 days ago
Originators....
- Santa Monica, CA (18 miles from Long Beach, CA)
- 6 days ago
- Santa Monica, CA (18 miles from Long Beach, CA)
- 6 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker Wilson Glendale
- Glendale, CA (23 miles from Long Beach, CA)
- 6 days ago
- Glendale, CA (23 miles from Long Beach, CA)
- 6 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Demographic Data for Long Beach, CA
Moving to Long Beach, CA? Find some basic demographic data about Long Beach, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Long Beach, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Long Beach, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »