Customer Service Manager Jobs in Laguna Niguel, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker Anaheim Main
- Anaheim, CA (23 miles from Laguna Niguel, CA)
- 6 hours ago
- Anaheim, CA (23 miles from Laguna Niguel, CA)
- 6 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Irvine, CA (14 miles from Laguna Niguel, CA)
- 5 days ago
- Irvine, CA (14 miles from Laguna Niguel, CA)
- 5 days ago
At Orange County's Credit Union, we believe in creating a workplace where every voice matters. We are proud recipients of the Peter Barron Stark award for highest associate satisfaction, a...
Relationship Banker - Santa Ana
- Santa Ana, CA (14 miles from Laguna Niguel, CA)
- 5 days ago
- Santa Ana, CA (14 miles from Laguna Niguel, CA)
- 5 days ago
At Orange County's Credit Union, we believe in creating a workplace where every voice matters. We are proud recipients of the Peter Barron Stark award for highest associate satisfaction, a...
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Orange County Central Market
- Anaheim, CA (23 miles from Laguna Niguel, CA)
- 7 days ago
- Anaheim, CA (23 miles from Laguna Niguel, CA)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager, Strategic Accounts
- Santa Ana, CA (14 miles from Laguna Niguel, CA)
- 8 days ago
- Santa Ana, CA (14 miles from Laguna Niguel, CA)
- 8 days ago
Job Summary: This role requires someone who can confidently manage complex renewal processes while navigating a fast-paced, high-demand environment. The ideal candidate will be proactive in...
Relationship Banker - Orange County West Coast
- Costa Mesa, CA (11 miles from Laguna Niguel, CA)
- 9 days ago
- Costa Mesa, CA (11 miles from Laguna Niguel, CA)
- 9 days ago
Originators....
Relationship Banker - Orange Coast East Market
- Newport Beach, CA (4 miles from Laguna Niguel, CA)
- 10 days ago
- Newport Beach, CA (4 miles from Laguna Niguel, CA)
- 10 days ago
Originators....
- Irvine, CA (14 miles from Laguna Niguel, CA)
- 11 days ago
- Irvine, CA (14 miles from Laguna Niguel, CA)
- 11 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
- Anaheim, CA (23 miles from Laguna Niguel, CA)
- 11 days ago
- Anaheim, CA (23 miles from Laguna Niguel, CA)
- 11 days ago
Brookhurst Job Family Group: Retail Banking Sales & Service Please note that this requisition is for the Anaheim and surrounding areas. Branch location will be determined at time of offer....
- Costa Mesa, CA (11 miles from Laguna Niguel, CA)
- 13 days ago
- Costa Mesa, CA (11 miles from Laguna Niguel, CA)
- 13 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Aliso Viejo Branch - Aliso Viejo, CA
- Aliso Viejo, CA (5 miles from Laguna Niguel, CA)
- 13 days ago
- Aliso Viejo, CA (5 miles from Laguna Niguel, CA)
- 13 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Irvine Market, Irvine CA - Language required Mandarin
- Irvine, CA (14 miles from Laguna Niguel, CA)
- 13 days ago
- Irvine, CA (14 miles from Laguna Niguel, CA)
- 13 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Laguna Beach Market - Aliso Viejo, CA
- Aliso Viejo, CA (5 miles from Laguna Niguel, CA)
- 13 days ago
- Aliso Viejo, CA (5 miles from Laguna Niguel, CA)
- 13 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Newport Beach Market - Santa Ana, CA
- Santa Ana, CA (14 miles from Laguna Niguel, CA)
- 14 days ago
- Santa Ana, CA (14 miles from Laguna Niguel, CA)
- 14 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Laguna Niguel, CA
Moving to Laguna Niguel, CA? Find some basic demographic data about Laguna Niguel, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Laguna Niguel, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Laguna Niguel, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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