Customer Service Manager Jobs in La Palma, CA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 59 Jobs

Relationship Banker - Irvine

  • Irvine, CA (18 miles from La Palma, CA)
  • 3 hours ago
  • Irvine, CA (18 miles from La Palma, CA)
  • 3 hours ago

Sales & Communication Skills: Proven ability to cross-sell and refer products and services effectively. Ability to write and speak in an approachable yet professional manner....

Relationship Banker - Santa Ana

  • Santa Ana, CA (12 miles from La Palma, CA)
  • 3 hours ago
  • Santa Ana, CA (12 miles from La Palma, CA)
  • 3 hours ago

Sales & Communication Skills: Proven ability to cross-sell and refer products and services effectively. Ability to write and speak in an approachable yet professional manner....

Retail Relationship Banker

  • Cerritos, CA (2 miles from La Palma, CA)
  • 12 hours ago
  • Cerritos, CA (2 miles from La Palma, CA)
  • 12 hours ago

['BMO US', '3.6', 'Retail Relationship Banker', 'Apply on employer site', '', 'Cerritos, CA', '', '$42K - $67K', '\xa0', '(Employer provided)'][]

Retail Relationship Banker

  • Sierra Madre, CA (21 miles from La Palma, CA)
  • 13 hours ago
  • Sierra Madre, CA (21 miles from La Palma, CA)
  • 13 hours ago

Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Relationship Banker Compton Gateway

  • Compton, CA (11 miles from La Palma, CA)
  • 14 hours ago
  • Compton, CA (11 miles from La Palma, CA)
  • 14 hours ago

banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...

Relationship Banker Commerce

  • Commerce, CA (11 miles from La Palma, CA)
  • 14 hours ago
  • Commerce, CA (11 miles from La Palma, CA)
  • 14 hours ago

banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...

Relationship Banker Vernon

  • Vernon, CA (14 miles from La Palma, CA)
  • 1 day ago
  • Vernon, CA (14 miles from La Palma, CA)
  • 1 day ago

banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...

Relationship Banker - Bixby Knolls - Long Beach CA

  • Long Beach, CA (12 miles from La Palma, CA)
  • 1 day ago
  • Long Beach, CA (12 miles from La Palma, CA)
  • 1 day ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker Palos Verdes

  • Rolling Hills, CA (19 miles from La Palma, CA)
  • 1 day ago
  • Rolling Hills, CA (19 miles from La Palma, CA)
  • 1 day ago

banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...

Relationship Banker - Orange County Central Market

  • Anaheim, CA (4 miles from La Palma, CA)
  • 2 days ago
  • Anaheim, CA (4 miles from La Palma, CA)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Hollywood & Western - Los Angeles, CA

  • Los Angeles, CA (14 miles from La Palma, CA)
  • 3 days ago
  • Los Angeles, CA (14 miles from La Palma, CA)
  • 3 days ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Client Service Manager, Strategic Accounts

  • Santa Ana, CA (12 miles from La Palma, CA)
  • 3 days ago
  • Santa Ana, CA (12 miles from La Palma, CA)
  • 3 days ago

, and presentations and rate product and benefit/service validation; ensuring that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating cross-sell...

Relationship Banker - Los Angeles Coast Market

  • Harbor City, CA (15 miles from La Palma, CA)
  • 3 days ago
  • Harbor City, CA (15 miles from La Palma, CA)
  • 3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Pasadena Market - Pasadena, CA

  • San Marino, CA (19 miles from La Palma, CA)
  • 4 days ago
  • San Marino, CA (19 miles from La Palma, CA)
  • 4 days ago

**Dodd Frank/Truth in Lending Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker Wilshire Westwood

  • Los Angeles, CA (14 miles from La Palma, CA)
  • 4 days ago
  • Los Angeles, CA (14 miles from La Palma, CA)
  • 4 days ago

banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...

Demographic Data for La Palma, CA

Moving to La Palma, CA? Find some basic demographic data about La Palma, CA below.


Local
National
15,906
389
Medium/Sm

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Manager Jobs in La Palma, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in La Palma, CA offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in La Palma, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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