Customer Service Manager Jobs in Irvine, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Anaheim, CA (13 miles from Irvine, CA)
- 30+ days ago
- Anaheim, CA (13 miles from Irvine, CA)
- 30+ days ago
Brookhurst Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker LP Foothill Ranch
- Foothill Ranch, CA (5 miles from Irvine, CA)
- 14 hours ago
- Foothill Ranch, CA (5 miles from Irvine, CA)
- 14 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Encourages staff to cross-sell related products and services to best meet customer needs....
- Corona del Mar, CA (12 miles from Irvine, CA)
- 3 days ago
- Corona del Mar, CA (12 miles from Irvine, CA)
- 3 days ago
Daily employee training, coaching and mentoring is a key component of the duties of the Senior Client Service Manager especially as it relates to identifying moments of opportunity for cross-sell, retention...
Relationship Banker - Encino, Chino Hills, Tustin, Irvine
- Tustin, CA (4 miles from Irvine, CA)
- 4 days ago
- Tustin, CA (4 miles from Irvine, CA)
- 4 days ago
We are looking for aRelationship Banker (Commercial Lending)in Encino, Chino Hills, Tustin or Irvine, CA....
Relationship Banker - Central Heights Market, Bilingual Mandarin Required
- Hacienda Heights, CA (22 miles from Irvine, CA)
- 4 days ago
- Hacienda Heights, CA (22 miles from Irvine, CA)
- 4 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Brea Market - Anaheim, CA
- Anaheim, CA (13 miles from Irvine, CA)
- 5 days ago
- Anaheim, CA (13 miles from Irvine, CA)
- 5 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Central OC Market - Garden Grove, CA
- Garden Grove, CA (10 miles from Irvine, CA)
- 5 days ago
- Garden Grove, CA (10 miles from Irvine, CA)
- 5 days ago
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker - LA North Orange
- La Mirada, CA (19 miles from Irvine, CA)
- 7 days ago
- La Mirada, CA (19 miles from Irvine, CA)
- 7 days ago
Originators....
Sr. Client Relations Manager - South Coast Plaza
- Costa Mesa, CA (10 miles from Irvine, CA)
- 9 days ago
- Costa Mesa, CA (10 miles from Irvine, CA)
- 9 days ago
SR. CLIENT RELATIONS MANAGER - SOUTH COAST PLAZA PUBLISHED ON 05.27.2025 Louis Vuitton Retail REFERENCE: LVM28394 PLACE OF EMPLOYMENT : COSTA MESA, UNITED STATES CONTRAT TYPE : PERMANENT JOB...
- Mission Viejo, CA (16 miles from Irvine, CA)
- 13 days ago
- Mission Viejo, CA (16 miles from Irvine, CA)
- 13 days ago
Application Deadline: 06/27/2025 Address: 26941 Crown Valley Parkway Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Chino, CA (15 miles from Irvine, CA)
- 17 days ago
- Chino, CA (15 miles from Irvine, CA)
- 17 days ago
Sales & Communication Skills: Proven ability to cross-sell and refer products and services effectively. Ability to write and speak in an approachable yet professional manner....
Relationship Banker - Yorba Linda
- Yorba Linda, CA (10 miles from Irvine, CA)
- 17 days ago
- Yorba Linda, CA (10 miles from Irvine, CA)
- 17 days ago
Sales & Communication Skills: Proven ability to cross-sell and refer products and services effectively. Ability to write and speak in an approachable yet professional manner....
Demographic Data for Irvine, CA
Moving to Irvine, CA? Find some basic demographic data about Irvine, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Irvine, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Irvine, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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