Customer Service Manager Jobs in Irvine, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Cerritos, CA (20 miles from Irvine, CA)
- 8 hours ago
- Cerritos, CA (20 miles from Irvine, CA)
- 8 hours ago
['BMO US', '3.6', 'Retail Relationship Banker', 'Apply on employer site', '', 'Cerritos, CA', '', '$42K - $67K', '\xa0', '(Employer provided)'][]
Relationship Banker - Crown Valley
- Laguna Niguel, CA (14 miles from Irvine, CA)
- 10 hours ago
- Laguna Niguel, CA (14 miles from Irvine, CA)
- 10 hours ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker - Orange County Central Market
- Anaheim, CA (13 miles from Irvine, CA)
- 2 days ago
- Anaheim, CA (13 miles from Irvine, CA)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Cerritos, CA (20 miles from Irvine, CA)
- 3 days ago
- Cerritos, CA (20 miles from Irvine, CA)
- 3 days ago
Job Family Group: Retail Banking Sales & Service Cerritos branch Delivers exceptional service to BMO customers and prospects....
Client Service Manager, Strategic Accounts
- Santa Ana, CA (6 miles from Irvine, CA)
- 3 days ago
- Santa Ana, CA (6 miles from Irvine, CA)
- 3 days ago
, and presentations and rate product and benefit/service validation; ensuring that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating cross-sell...
Relationship Banker - Orange County West Coast
- Costa Mesa, CA (10 miles from Irvine, CA)
- 4 days ago
- Costa Mesa, CA (10 miles from Irvine, CA)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Orange Coast East Market
- Newport Beach, CA (11 miles from Irvine, CA)
- 5 days ago
- Newport Beach, CA (11 miles from Irvine, CA)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Rowland Heights, CA (18 miles from Irvine, CA)
- 5 days ago
- Rowland Heights, CA (18 miles from Irvine, CA)
- 5 days ago
ESSENTIAL FUNCTIONS New Accounts Perform all aspects of new account opening procedures for all bank products/services....
New Accounts Perform all aspects of new account opening procedures for all bank products/services....
Relationship Banker - Los Angeles North Orange
- Whittier, CA (23 miles from Irvine, CA)
- 7 days ago
- Whittier, CA (23 miles from Irvine, CA)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Costa Mesa, CA (10 miles from Irvine, CA)
- 8 days ago
- Costa Mesa, CA (10 miles from Irvine, CA)
- 8 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Aliso Viejo Branch - Aliso Viejo, CA
- Aliso Viejo, CA (10 miles from Irvine, CA)
- 8 days ago
- Aliso Viejo, CA (10 miles from Irvine, CA)
- 8 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Irvine Market, Irvine CA - Language required Mandarin
- Irvine, CA
- 8 days ago
- Irvine, CA
- 8 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Laguna Beach Market - Aliso Viejo, CA
- Aliso Viejo, CA (10 miles from Irvine, CA)
- 8 days ago
- Aliso Viejo, CA (10 miles from Irvine, CA)
- 8 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Newport Beach Market - Santa Ana, CA
- Santa Ana, CA (6 miles from Irvine, CA)
- 9 days ago
- Santa Ana, CA (6 miles from Irvine, CA)
- 9 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Irvine, CA
Moving to Irvine, CA? Find some basic demographic data about Irvine, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Irvine, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Irvine, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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