Customer Service Manager Jobs in Hermosa Beach, CA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 43 Jobs

Personal Lines Client Service Manager - Premier Team

  • Woodland Hills, CA (23 miles from Hermosa Beach, CA)
  • 2 days ago
  • Woodland Hills, CA (23 miles from Hermosa Beach, CA)
  • 2 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Retail Relationship Banker

  • Cerritos, CA (18 miles from Hermosa Beach, CA)
  • 10 hours ago
  • Cerritos, CA (18 miles from Hermosa Beach, CA)
  • 10 hours ago

['BMO US', '3.6', 'Retail Relationship Banker', 'Apply on employer site', '', 'Cerritos, CA', '', '$42K - $67K', '\xa0', '(Employer provided)'][]

Relationship Banker Compton Gateway

  • Compton, CA (8 miles from Hermosa Beach, CA)
  • 11 hours ago
  • Compton, CA (8 miles from Hermosa Beach, CA)
  • 11 hours ago

banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...

Relationship Banker Commerce

  • Commerce, CA (16 miles from Hermosa Beach, CA)
  • 11 hours ago
  • Commerce, CA (16 miles from Hermosa Beach, CA)
  • 11 hours ago

banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...

Relationship Banker Vernon

  • Vernon, CA (14 miles from Hermosa Beach, CA)
  • 1 day ago
  • Vernon, CA (14 miles from Hermosa Beach, CA)
  • 1 day ago

banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...

Relationship Banker - Bixby Knolls - Long Beach CA

  • Long Beach, CA (8 miles from Hermosa Beach, CA)
  • 1 day ago
  • Long Beach, CA (8 miles from Hermosa Beach, CA)
  • 1 day ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker Palos Verdes

  • Rolling Hills, CA (6 miles from Hermosa Beach, CA)
  • 1 day ago
  • Rolling Hills, CA (6 miles from Hermosa Beach, CA)
  • 1 day ago

banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...

Relationship Banker - Orange County Central Market

  • La Palma, CA (20 miles from Hermosa Beach, CA)
  • 2 days ago
  • La Palma, CA (20 miles from Hermosa Beach, CA)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Hollywood & Western - Los Angeles, CA

  • Los Angeles, CA (11 miles from Hermosa Beach, CA)
  • 3 days ago
  • Los Angeles, CA (11 miles from Hermosa Beach, CA)
  • 3 days ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Retail Relationship Banker

  • Cerritos, CA (18 miles from Hermosa Beach, CA)
  • 3 days ago
  • Cerritos, CA (18 miles from Hermosa Beach, CA)
  • 3 days ago

Job Family Group: Retail Banking Sales & Service Cerritos branch Delivers exceptional service to BMO customers and prospects....

Relationship Banker - Los Angeles Coast Market

  • Harbor City, CA (7 miles from Hermosa Beach, CA)
  • 3 days ago
  • Harbor City, CA (7 miles from Hermosa Beach, CA)
  • 3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Pasadena Market - Pasadena, CA

  • San Marino, CA (23 miles from Hermosa Beach, CA)
  • 4 days ago
  • San Marino, CA (23 miles from Hermosa Beach, CA)
  • 4 days ago

**Dodd Frank/Truth in Lending Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker Wilshire Westwood

  • Los Angeles, CA (11 miles from Hermosa Beach, CA)
  • 4 days ago
  • Los Angeles, CA (11 miles from Hermosa Beach, CA)
  • 4 days ago

banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...

Relationship Banker - San Fernando Valley West area

  • Los Angeles, CA (11 miles from Hermosa Beach, CA)
  • 5 days ago
  • Los Angeles, CA (11 miles from Hermosa Beach, CA)
  • 5 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker Los Angeles Valley Corridor

  • Los Angeles, CA (11 miles from Hermosa Beach, CA)
  • 5 days ago
  • Los Angeles, CA (11 miles from Hermosa Beach, CA)
  • 5 days ago

banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...

Demographic Data for Hermosa Beach, CA

Moving to Hermosa Beach, CA? Find some basic demographic data about Hermosa Beach, CA below.

Local
National
19,736
1,094
Medium/Sm

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
IBM SkillsBuild
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Hermosa Beach, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Hermosa Beach, CA offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Hermosa Beach, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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