Customer Service Manager Jobs in Granada Hills, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Personal Lines Client Service Manager - Premier Team
- Woodland Hills, CA (14 miles from Granada Hills, CA)
- 1 day ago
- Woodland Hills, CA (14 miles from Granada Hills, CA)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Pasadena Market - Pasadena, CA
- Pasadena, CA (23 miles from Granada Hills, CA)
- 5 days ago
- Pasadena, CA (23 miles from Granada Hills, CA)
- 5 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Glendale Burbank Market - Burbank, CA
- Burbank, CA (13 miles from Granada Hills, CA)
- 6 days ago
- Burbank, CA (13 miles from Granada Hills, CA)
- 6 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Woodland Hills, CA (14 miles from Granada Hills, CA)
- 7 days ago
- Woodland Hills, CA (14 miles from Granada Hills, CA)
- 7 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - San Fernando Valley West area
- Northridge, CA (4 miles from Granada Hills, CA)
- 7 days ago
- Northridge, CA (4 miles from Granada Hills, CA)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II (Beverly Hills Branch)
- Beverly Hills, CA (16 miles from Granada Hills, CA)
- 11 days ago
- Beverly Hills, CA (16 miles from Granada Hills, CA)
- 11 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Santa Clarita - Antelope Valley Area
- Santa Clarita, CA (13 miles from Granada Hills, CA)
- 12 days ago
- Santa Clarita, CA (13 miles from Granada Hills, CA)
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Los Angeles Gateway
- Culver City, CA (21 miles from Granada Hills, CA)
- 21 days ago
- Culver City, CA (21 miles from Granada Hills, CA)
- 21 days ago
Originators....
- Encino, CA (9 miles from Granada Hills, CA)
- 24 days ago
- Encino, CA (9 miles from Granada Hills, CA)
- 24 days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Relationship Banker - Pasadena, CA
- Pasadena, CA (23 miles from Granada Hills, CA)
- 26 days ago
- Pasadena, CA (23 miles from Granada Hills, CA)
- 26 days ago
Essential Functions: Lender responsible for acquiring, analyzing and maintaining lending client relationships....
- Pasadena, CA (23 miles from Granada Hills, CA)
- 45+ days ago
- Pasadena, CA (23 miles from Granada Hills, CA)
- 45+ days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Branch Relationship Banker - Santa Monica, CA
- Santa Monica, CA (19 miles from Granada Hills, CA)
- 45+ days ago
- Santa Monica, CA (19 miles from Granada Hills, CA)
- 45+ days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Relationship Banker - San Fernando Valley East area
- Studio City, CA (12 miles from Granada Hills, CA)
- 45+ days ago
- Studio City, CA (12 miles from Granada Hills, CA)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- West Hollywood, CA (17 miles from Granada Hills, CA)
- 90+ days ago
- West Hollywood, CA (17 miles from Granada Hills, CA)
- 90+ days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Demographic Data for Granada Hills, CA
Moving to Granada Hills, CA? Find some basic demographic data about Granada Hills, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Granada Hills, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Granada Hills, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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