Customer Service Manager Jobs in Glendora, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Riverside West Market
- Fontana, CA (23 miles from Glendora, CA)
- 3 days ago
- Fontana, CA (23 miles from Glendora, CA)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Banking Center Senior Relationship Banker
- Huntington Park, CA (23 miles from Glendora, CA)
- 4 days ago
- Huntington Park, CA (23 miles from Glendora, CA)
- 4 days ago
If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families,...
- Pico Rivera, CA (16 miles from Glendora, CA)
- 4 days ago
- Pico Rivera, CA (16 miles from Glendora, CA)
- 4 days ago
Job Family Group: Retail Banking Sales & Service Please note that this requisition is for the Pico Rivera and surrounding areas. Branch location will be determined at time of offer....
Relationship Banker Hacienda & Valley
- City of Industry, CA (12 miles from Glendora, CA)
- 4 days ago
- City of Industry, CA (12 miles from Glendora, CA)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Azusa, CA (4 miles from Glendora, CA)
- 5 days ago
- Azusa, CA (4 miles from Glendora, CA)
- 5 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
- Pomona, CA (8 miles from Glendora, CA)
- 5 days ago
- Pomona, CA (8 miles from Glendora, CA)
- 5 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
Relationship Banker South El Monte
- El Monte, CA (11 miles from Glendora, CA)
- 5 days ago
- El Monte, CA (11 miles from Glendora, CA)
- 5 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
Relationship Banker Baldwin Park Marketplace
- Baldwin Park, CA (7 miles from Glendora, CA)
- 6 days ago
- Baldwin Park, CA (7 miles from Glendora, CA)
- 6 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker LP Hacienda & Valley
- City of Industry, CA (12 miles from Glendora, CA)
- 6 days ago
- City of Industry, CA (12 miles from Glendora, CA)
- 6 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Pomona, CA (8 miles from Glendora, CA)
- 6 days ago
- Pomona, CA (8 miles from Glendora, CA)
- 6 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Azusa, CA (4 miles from Glendora, CA)
- 9 days ago
- Azusa, CA (4 miles from Glendora, CA)
- 9 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- South Pasadena, CA (17 miles from Glendora, CA)
- 10 days ago
- South Pasadena, CA (17 miles from Glendora, CA)
- 10 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Cerritos, CA (21 miles from Glendora, CA)
- 11 days ago
- Cerritos, CA (21 miles from Glendora, CA)
- 11 days ago
['BMO US', '3.6', 'Retail Relationship Banker', 'Apply on employer site', '', 'Cerritos, CA', '', '$42K - $67K', '\xa0', '(Employer provided)'][]
Relationship Banker - Orange County Central Market
- Anaheim, CA (19 miles from Glendora, CA)
- 13 days ago
- Anaheim, CA (19 miles from Glendora, CA)
- 13 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Rowland Heights, CA (10 miles from Glendora, CA)
- 16 days ago
- Rowland Heights, CA (10 miles from Glendora, CA)
- 16 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
Demographic Data for Glendora, CA
Moving to Glendora, CA? Find some basic demographic data about Glendora, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Glendora, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Glendora, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Policy Development
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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