Customer Service Manager Jobs in Glendale, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Saugus - Saugus, CA
- Saugus, CA (21 miles from Glendale, CA)
- 19 hours ago
- Saugus, CA (21 miles from Glendale, CA)
- 19 hours ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Santa Monica Market - Santa Monica, CA
- Santa Monica, CA (15 miles from Glendale, CA)
- 1 day ago
- Santa Monica, CA (15 miles from Glendale, CA)
- 1 day ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Manhattan Beach, CA (20 miles from Glendale, CA)
- 3 days ago
- Manhattan Beach, CA (20 miles from Glendale, CA)
- 3 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker Panorama City
- Panorama City, CA (9 miles from Glendale, CA)
- 4 days ago
- Panorama City, CA (9 miles from Glendale, CA)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- City of Industry, CA (10 miles from Glendale, CA)
- 5 days ago
- City of Industry, CA (10 miles from Glendale, CA)
- 5 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker - West Torrance - Torrance, CA
- Torrance, CA (23 miles from Glendale, CA)
- 5 days ago
- Torrance, CA (23 miles from Glendale, CA)
- 5 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Montebello, CA (15 miles from Glendale, CA)
- 6 days ago
- Montebello, CA (15 miles from Glendale, CA)
- 6 days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
- Woodland Hills, CA (21 miles from Glendale, CA)
- 6 days ago
- Woodland Hills, CA (21 miles from Glendale, CA)
- 6 days ago
Client Support Manager Location: Houston, California, or New York - Hybrid Travel: Required to assigned facilities Schedule: Full-Time - Hours are PST About the Role: U.S. Legal Support is seeking...
Relationship Banker - Glendale Ave - Bilingual in English and Armenian Required - Glendale, CA
- Glendale, CA
- 6 days ago
- Glendale, CA
- 6 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - South Pasadena - Pasadena, CA
- South Pasadena, CA (8 miles from Glendale, CA)
- 7 days ago
- South Pasadena, CA (8 miles from Glendale, CA)
- 7 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Personal Lines Client Service Manager - Premier Team
- Woodland Hills, CA (21 miles from Glendale, CA)
- 8 days ago
- Woodland Hills, CA (21 miles from Glendale, CA)
- 8 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - South Bay Market
- Carson, CA (23 miles from Glendale, CA)
- 10 days ago
- Carson, CA (23 miles from Glendale, CA)
- 10 days ago
Originators....
Relationship Banker - Ventura Valley Market - Canoga Park, CA
- Canoga Park, CA (17 miles from Glendale, CA)
- 12 days ago
- Canoga Park, CA (17 miles from Glendale, CA)
- 12 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Central Heights Market
- Monrovia, CA (18 miles from Glendale, CA)
- 13 days ago
- Monrovia, CA (18 miles from Glendale, CA)
- 13 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Demographic Data for Glendale, CA
Moving to Glendale, CA? Find some basic demographic data about Glendale, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Glendale, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Glendale, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Financial Services
- Wealth Management
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Risk Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Regulations
- Microsoft PowerPoint
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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