Customer Service Manager Jobs in Fountain Valley, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Irvine/ San Diego Client Service Manager - Water, Wastewater
- Irvine, CA (11 miles from Fountain Valley, CA)
- 6 hours ago
- Irvine, CA (11 miles from Fountain Valley, CA)
- 6 hours ago
BC is excited to offer a fantastic opportunity to drive our sales strategy in the vibrant Southern California market for water and wastewater engineering and consulting services. As a Client...
- Huntington Beach, CA (2 miles from Fountain Valley, CA)
- 8 hours ago
- Huntington Beach, CA (2 miles from Fountain Valley, CA)
- 8 hours ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Irvine, CA (11 miles from Fountain Valley, CA)
- 8 hours ago
- Irvine, CA (11 miles from Fountain Valley, CA)
- 8 hours ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Santa Ana, CA (5 miles from Fountain Valley, CA)
- 1 day ago
- Santa Ana, CA (5 miles from Fountain Valley, CA)
- 1 day ago
Job Family Group: Retail Banking Sales & Service Bilingual in Spanish and English is preferred Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Central OC Market - Tustin, CA
- Tustin, CA (7 miles from Fountain Valley, CA)
- 1 day ago
- Tustin, CA (7 miles from Fountain Valley, CA)
- 1 day ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - West Torrance - Torrance, CA
- Torrance, CA (22 miles from Fountain Valley, CA)
- 5 days ago
- Torrance, CA (22 miles from Fountain Valley, CA)
- 5 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Account Executive- Client Relations Manager- Irvine CA
- Irvine, CA (11 miles from Fountain Valley, CA)
- 6 days ago
- Irvine, CA (11 miles from Fountain Valley, CA)
- 6 days ago
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...
- Montebello, CA (22 miles from Fountain Valley, CA)
- 6 days ago
- Montebello, CA (22 miles from Fountain Valley, CA)
- 6 days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Relationship Banker - South Bay Market
- Carson, CA (19 miles from Fountain Valley, CA)
- 10 days ago
- Carson, CA (19 miles from Fountain Valley, CA)
- 10 days ago
Originators....
- Anaheim, CA (9 miles from Fountain Valley, CA)
- 12 days ago
- Anaheim, CA (9 miles from Fountain Valley, CA)
- 12 days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Relationship Banker - Central Heights Market
- Whittier, CA (20 miles from Fountain Valley, CA)
- 13 days ago
- Whittier, CA (20 miles from Fountain Valley, CA)
- 13 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Harvard & Main, Irvine CA - Mandrian Language Required
- Irvine, CA (11 miles from Fountain Valley, CA)
- 14 days ago
- Irvine, CA (11 miles from Fountain Valley, CA)
- 14 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Irvine Market - Irvine, CA Mandrian Required
- Irvine, CA (11 miles from Fountain Valley, CA)
- 14 days ago
- Irvine, CA (11 miles from Fountain Valley, CA)
- 14 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- OC Central Market
- Fountain Valley, CA
- 15 days ago
- Fountain Valley, CA
- 15 days ago
Originators....
- Irvine, CA (11 miles from Fountain Valley, CA)
- 15 days ago
- Irvine, CA (11 miles from Fountain Valley, CA)
- 15 days ago
Required to obtain MLO (Mortgage Loan Originator) status to originate mortgage loans....
Demographic Data for Fountain Valley, CA
Moving to Fountain Valley, CA? Find some basic demographic data about Fountain Valley, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Fountain Valley, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Fountain Valley, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Financial Services
- Wealth Management
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Risk Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Regulations
- Microsoft PowerPoint
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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