Customer Service Manager Jobs in Fountain Valley, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Bixby Knolls - Long Beach CA
- Long Beach, CA (19 miles from Fountain Valley, CA)
- 3 hours ago
- Long Beach, CA (19 miles from Fountain Valley, CA)
- 3 hours ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker Palos Verdes
- Rolling Hills, CA (24 miles from Fountain Valley, CA)
- 12 hours ago
- Rolling Hills, CA (24 miles from Fountain Valley, CA)
- 12 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Orange County Central Market
- Anaheim, CA (9 miles from Fountain Valley, CA)
- 1 day ago
- Anaheim, CA (9 miles from Fountain Valley, CA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Cerritos, CA (13 miles from Fountain Valley, CA)
- 2 days ago
- Cerritos, CA (13 miles from Fountain Valley, CA)
- 2 days ago
Job Family Group: Retail Banking Sales & Service Cerritos branch Delivers exceptional service to BMO customers and prospects....
Client Service Manager, Strategic Accounts
- Santa Ana, CA (5 miles from Fountain Valley, CA)
- 2 days ago
- Santa Ana, CA (5 miles from Fountain Valley, CA)
- 2 days ago
, and presentations and rate product and benefit/service validation; ensuring that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating cross-sell...
Relationship Banker - Los Angeles Coast Market
- Harbor City, CA (20 miles from Fountain Valley, CA)
- 2 days ago
- Harbor City, CA (20 miles from Fountain Valley, CA)
- 2 days ago
Originators....
Relationship Banker - Orange County West Coast
- Costa Mesa, CA (3 miles from Fountain Valley, CA)
- 3 days ago
- Costa Mesa, CA (3 miles from Fountain Valley, CA)
- 3 days ago
Originators....
Relationship Banker - Orange Coast East Market
- Newport Beach, CA (10 miles from Fountain Valley, CA)
- 4 days ago
- Newport Beach, CA (10 miles from Fountain Valley, CA)
- 4 days ago
Originators....
- Rowland Heights, CA (18 miles from Fountain Valley, CA)
- 5 days ago
- Rowland Heights, CA (18 miles from Fountain Valley, CA)
- 5 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
- Irvine, CA (11 miles from Fountain Valley, CA)
- 5 days ago
- Irvine, CA (11 miles from Fountain Valley, CA)
- 5 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker Compton Town Center
- Compton, CA (20 miles from Fountain Valley, CA)
- 5 days ago
- Compton, CA (20 miles from Fountain Valley, CA)
- 5 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Customer Service Supervisor, Retail Banking (Harbor City, CA)
- Harbor City, CA (20 miles from Fountain Valley, CA)
- 6 days ago
- Harbor City, CA (20 miles from Fountain Valley, CA)
- 6 days ago
offsite presentations such as Financial Literacy Training and Bank at Work presentations Sales Activities Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending...
Relationship Banker LP Orchard Hills
- Irvine, CA (11 miles from Fountain Valley, CA)
- 6 days ago
- Irvine, CA (11 miles from Fountain Valley, CA)
- 6 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Los Angeles South Market
- South Gate, CA (21 miles from Fountain Valley, CA)
- 6 days ago
- South Gate, CA (21 miles from Fountain Valley, CA)
- 6 days ago
Originators....
Relationship Banker - Los Angeles North Orange
- Whittier, CA (20 miles from Fountain Valley, CA)
- 6 days ago
- Whittier, CA (20 miles from Fountain Valley, CA)
- 6 days ago
Originators....
Demographic Data for Fountain Valley, CA
Moving to Fountain Valley, CA? Find some basic demographic data about Fountain Valley, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Fountain Valley, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Fountain Valley, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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