Customer Service Manager Jobs in Fontana, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Pomona, CA (22 miles from Fontana, CA)
- 1 day ago
- Pomona, CA (22 miles from Fontana, CA)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
- Hesperia, CA (24 miles from Fontana, CA)
- 1 day ago
- Hesperia, CA (24 miles from Fontana, CA)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Pomona, CA (22 miles from Fontana, CA)
- 2 days ago
- Pomona, CA (22 miles from Fontana, CA)
- 2 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker -San Bernardino-Victorville Market
- Grand Terrace, CA (8 miles from Fontana, CA)
- 12 days ago
- Grand Terrace, CA (8 miles from Fontana, CA)
- 12 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Redlands Main Financial Center
- Redlands, CA (17 miles from Fontana, CA)
- 14 days ago
- Redlands, CA (17 miles from Fontana, CA)
- 14 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
- Diamond Bar, CA (22 miles from Fontana, CA)
- 19 days ago
- Diamond Bar, CA (22 miles from Fontana, CA)
- 19 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
Client Service Manager - Water/Wastewater
- Rancho Cucamonga, CA (9 miles from Fontana, CA)
- 27 days ago
- Rancho Cucamonga, CA (9 miles from Fontana, CA)
- 27 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
- Rancho Cucamonga, CA (9 miles from Fontana, CA)
- 60+ days ago
- Rancho Cucamonga, CA (9 miles from Fontana, CA)
- 60+ days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Demographic Data for Fontana, CA
Moving to Fontana, CA? Find some basic demographic data about Fontana, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Fontana, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Fontana, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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