Customer Service Manager Jobs in Encinitas, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - San Diego Coast
- San Diego, CA (22 miles from Encinitas, CA)
- 3 days ago
- San Diego, CA (22 miles from Encinitas, CA)
- 3 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - CA - Encinitas - 1340 Encinitas Blvd - RANCHO ENCINITAS BC (CA0175), US - CA - San Diego - 4002...
Escondido - Senior Relationship Banker
- Escondido, CA (16 miles from Encinitas, CA)
- 5 days ago
- Escondido, CA (16 miles from Encinitas, CA)
- 5 days ago
Have you decided that you want to take the next step in your financial institution career and get onto the MANAGEMENT track? Are you ready to learn more operational duties while leveraging your...
Staff Resource Pool - SRP Relationship Banker
- San Diego, CA (22 miles from Encinitas, CA)
- 5 days ago
- San Diego, CA (22 miles from Encinitas, CA)
- 5 days ago
SRP pays an additional $1.50 an hour for every hour worked! Why? Because the members of this very unique Team are the epitome of “Everything, Everywhere, All At Once”. They may start their day at...
Preferred Banking Advisor (Relationship Banker)
- Carlsbad, CA (8 miles from Encinitas, CA)
- 6 days ago
- Carlsbad, CA (8 miles from Encinitas, CA)
- 6 days ago
What you'll need: 3+ years of related experience in Treasury Management Service, Branch Banking Operations, Lending and/or Deposit Sales or similar field....
So, you have a couple of years working in the financial industry and you’re ready to take the next step in your career? If this sounds like you, please, read on. Are you outgoing and enjoy...
- San Diego, CA (22 miles from Encinitas, CA)
- 27 days ago
- San Diego, CA (22 miles from Encinitas, CA)
- 27 days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker -Escondido-Oceanside Market
- San Marcos, CA (12 miles from Encinitas, CA)
- 30+ days ago
- San Marcos, CA (12 miles from Encinitas, CA)
- 30+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
- San Diego, CA (22 miles from Encinitas, CA)
- 30+ days ago
- San Diego, CA (22 miles from Encinitas, CA)
- 30+ days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Client Service Manager - Water/Wastewater
- San Diego, CA (22 miles from Encinitas, CA)
- 30+ days ago
- San Diego, CA (22 miles from Encinitas, CA)
- 30+ days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
Relationship Banker - San Diego South
- San Diego, CA (22 miles from Encinitas, CA)
- 30+ days ago
- San Diego, CA (22 miles from Encinitas, CA)
- 30+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Irvine/ San Diego Client Service Manager - Water, Wastewater
- San Diego, CA (22 miles from Encinitas, CA)
- 45+ days ago
- San Diego, CA (22 miles from Encinitas, CA)
- 45+ days ago
BC is excited to offer a fantastic opportunity to drive our sales strategy in the vibrant Southern California market for water and wastewater engineering and consulting services. As a Client...
Demographic Data for Encinitas, CA
Moving to Encinitas, CA? Find some basic demographic data about Encinitas, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Encinitas, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Encinitas, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Policy Development
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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