Customer Service Manager Jobs in Cupertino, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Palo Alto Market (Bilingual Mandarin and English Preferred)
- Palo Alto, CA (10 miles from Cupertino, CA)
- 20 hours ago
- Palo Alto, CA (10 miles from Cupertino, CA)
- 20 hours ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker - Silicon Valley East
- San Jose, CA (11 miles from Cupertino, CA)
- 1 day ago
- San Jose, CA (11 miles from Cupertino, CA)
- 1 day ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Shannon Southpark Financial Center
- Union City, CA (21 miles from Cupertino, CA)
- 2 days ago
- Union City, CA (21 miles from Cupertino, CA)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - South San Jose Market - San Jose, CA
- San Jose, CA (11 miles from Cupertino, CA)
- 3 days ago
- San Jose, CA (11 miles from Cupertino, CA)
- 3 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Fremont, CA (19 miles from Cupertino, CA)
- 4 days ago
- Fremont, CA (19 miles from Cupertino, CA)
- 4 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Monterey Bay Market - Capitola, CA
- Capitola, CA (23 miles from Cupertino, CA)
- 4 days ago
- Capitola, CA (23 miles from Cupertino, CA)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Silicon Valley Market - Cupertino, CA
- Cupertino, CA
- 14 days ago
- Cupertino, CA
- 14 days ago
banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering...
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker - Silicon Valley Market - San Jose, CA
- San Jose, CA (11 miles from Cupertino, CA)
- 15 days ago
- San Jose, CA (11 miles from Cupertino, CA)
- 15 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Mountain View Branch - Mountain View, CA
- Mountain View, CA (8 miles from Cupertino, CA)
- 18 days ago
- Mountain View, CA (8 miles from Cupertino, CA)
- 18 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - East Bay South
- Fremont, CA (19 miles from Cupertino, CA)
- 20 days ago
- Fremont, CA (19 miles from Cupertino, CA)
- 20 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Peninsula South area
- Sunnyvale, CA (7 miles from Cupertino, CA)
- 21 days ago
- Sunnyvale, CA (7 miles from Cupertino, CA)
- 21 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Silicon Valley West
- Santa Clara, CA (8 miles from Cupertino, CA)
- 28 days ago
- Santa Clara, CA (8 miles from Cupertino, CA)
- 28 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Demographic Data for Cupertino, CA
Moving to Cupertino, CA? Find some basic demographic data about Cupertino, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Cupertino, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Cupertino, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Financial Services
- Wealth Management
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Risk Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Regulations
- Microsoft PowerPoint
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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