Customer Service Manager Jobs in Covina, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker Anaheim Main
- Anaheim, CA (17 miles from Covina, CA)
- 6 hours ago
- Anaheim, CA (17 miles from Covina, CA)
- 6 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker West Covina Heights
- West Covina, CA (2 miles from Covina, CA)
- 6 hours ago
- West Covina, CA (2 miles from Covina, CA)
- 6 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker South El Monte
- South El Monte, CA (9 miles from Covina, CA)
- 16 hours ago
- South El Monte, CA (9 miles from Covina, CA)
- 16 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker Baldwin Park Marketplace
- Baldwin Park, CA (3 miles from Covina, CA)
- 16 hours ago
- Baldwin Park, CA (3 miles from Covina, CA)
- 16 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker LP Hacienda & Valley
- City of Industry, CA (9 miles from Covina, CA)
- 1 day ago
- City of Industry, CA (9 miles from Covina, CA)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Pomona, CA (8 miles from Covina, CA)
- 1 day ago
- Pomona, CA (8 miles from Covina, CA)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - La Brea - Los Angeles, CA
- Los Angeles, CA (21 miles from Covina, CA)
- 3 days ago
- Los Angeles, CA (21 miles from Covina, CA)
- 3 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker Whittier and Indiana
- Los Angeles, CA (21 miles from Covina, CA)
- 4 days ago
- Los Angeles, CA (21 miles from Covina, CA)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Azusa, CA (2 miles from Covina, CA)
- 4 days ago
- Azusa, CA (2 miles from Covina, CA)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker Downtown Los Angeles
- Los Angeles, CA (21 miles from Covina, CA)
- 4 days ago
- Los Angeles, CA (21 miles from Covina, CA)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
Relationship Banker - Los Angeles Coast Market
- Los Angeles, CA (21 miles from Covina, CA)
- 4 days ago
- Los Angeles, CA (21 miles from Covina, CA)
- 4 days ago
Originators....
Relationship Banker Wilshire Lucas
- Los Angeles, CA (21 miles from Covina, CA)
- 4 days ago
- Los Angeles, CA (21 miles from Covina, CA)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- South Pasadena, CA (14 miles from Covina, CA)
- 4 days ago
- South Pasadena, CA (14 miles from Covina, CA)
- 4 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Santa Ana
- Santa Ana, CA (24 miles from Covina, CA)
- 5 days ago
- Santa Ana, CA (24 miles from Covina, CA)
- 5 days ago
At Orange County's Credit Union, we believe in creating a workplace where every voice matters. We are proud recipients of the Peter Barron Stark award for highest associate satisfaction, a...
- Cerritos, CA (18 miles from Covina, CA)
- 5 days ago
- Cerritos, CA (18 miles from Covina, CA)
- 5 days ago
['BMO US', '3.6', 'Retail Relationship Banker', 'Apply on employer site', '', 'Cerritos, CA', '', '$42K - $67K', '\xa0', '(Employer provided)'][]
Demographic Data for Covina, CA
Moving to Covina, CA? Find some basic demographic data about Covina, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Covina, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Covina, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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