Customer Service Manager Jobs in Covina, CA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 48 Jobs

Relationship Banker Anaheim Main

Anaheim, CA (17 miles from Covina, CA)
6 hours ago

Anaheim, CA (17 miles from Covina, CA)
6 hours ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker West Covina Heights

West Covina, CA (2 miles from Covina, CA)
6 hours ago

West Covina, CA (2 miles from Covina, CA)
6 hours ago

Relationship Banker South El Monte

South El Monte, CA (9 miles from Covina, CA)
16 hours ago

South El Monte, CA (9 miles from Covina, CA)
16 hours ago

Relationship Banker Baldwin Park Marketplace

Baldwin Park, CA (3 miles from Covina, CA)
16 hours ago

Baldwin Park, CA (3 miles from Covina, CA)
16 hours ago

Relationship Banker LP Hacienda & Valley

City of Industry, CA (9 miles from Covina, CA)
1 day ago

City of Industry, CA (9 miles from Covina, CA)
1 day ago

Relationship Banker LP Pomona

Pomona, CA (8 miles from Covina, CA)
1 day ago

Pomona, CA (8 miles from Covina, CA)
1 day ago

Relationship Banker - La Brea - Los Angeles, CA

Los Angeles, CA (21 miles from Covina, CA)
3 days ago

Los Angeles, CA (21 miles from Covina, CA)
3 days ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker Whittier and Indiana

Los Angeles, CA (21 miles from Covina, CA)
4 days ago

Los Angeles, CA (21 miles from Covina, CA)
4 days ago

Relationship Banker LP Azusa

Azusa, CA (2 miles from Covina, CA)
4 days ago

Azusa, CA (2 miles from Covina, CA)
4 days ago

Relationship Banker Downtown Los Angeles

Los Angeles, CA (21 miles from Covina, CA)
4 days ago

Los Angeles, CA (21 miles from Covina, CA)
4 days ago

The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...

Relationship Banker - Los Angeles Coast Market

Los Angeles, CA (21 miles from Covina, CA)
4 days ago

Los Angeles, CA (21 miles from Covina, CA)
4 days ago

Originators....

Relationship Banker Wilshire Lucas

Los Angeles, CA (21 miles from Covina, CA)
4 days ago

Los Angeles, CA (21 miles from Covina, CA)
4 days ago

Relationship Banker

South Pasadena, CA (14 miles from Covina, CA)
4 days ago

South Pasadena, CA (14 miles from Covina, CA)
4 days ago

Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....

Relationship Banker - Santa Ana

Santa Ana, CA (24 miles from Covina, CA)
5 days ago

Santa Ana, CA (24 miles from Covina, CA)
5 days ago

At Orange County's Credit Union, we believe in creating a workplace where every voice matters. We are proud recipients of the Peter Barron Stark award for highest associate satisfaction, a...

Retail Relationship Banker

Cerritos, CA (18 miles from Covina, CA)
5 days ago

Cerritos, CA (18 miles from Covina, CA)
5 days ago

['BMO US', '3.6', 'Retail Relationship Banker', 'Apply on employer site', '', 'Cerritos, CA', '', '$42K - $67K', '\xa0', '(Employer provided)'][]

View all 48 jobs

Demographic Data for Covina, CA

Moving to Covina, CA? Find some basic demographic data about Covina, CA below.

Median Age

Average Household Income

Home Value vs Household Income in Covina, CA

Local

National

Total Population

82,944

Number of Businesses

1,810

City Size

Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Covina, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Covina, CA offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.5%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Covina, CA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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